Lead Customer Service Professional
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We are seeking an experienced and passionate team leader to join our front-of-house team in a busy and well-established restaurant. This is a full-time position with competitive pay and the opportunity to work in a supportive and energetic team.
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* Serve as a supervisor for the front counter and customer service operations, ensuring high standards of quality and efficiency;
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* Take and manage orders accurately and efficiently;
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* Maintain effective staff rostering and shift management processes;
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* Promote excellent customer service and ensure smooth daily operations, especially during peak periods;
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* Work closely with management to drive team performance and implement strategies for improvement;
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Requirements:
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To be successful in this role, you will need:
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* A proven track record in a team leader or supervisor role, preferably in hospitality or customer service;
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* Strong communication and leadership skills, with the ability to motivate and develop a high-performing team;
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* A hands-on approach to managing staff and customer interactions, with a focus on providing exceptional customer experiences;
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* Availability to work weekends and full-time hours;
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* A commitment to long-term employment and growth within the organization.
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What We Offer:
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In return for your expertise and dedication, we offer:
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* A stable and rewarding full-time position with consistent hours;
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* Competitive compensation and benefits package;
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* A dynamic and fast-paced work environment that fosters collaboration and teamwork;
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* Ongoing training and development opportunities to support your growth and success.
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About Us:
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We are a reputable and well-loved restaurant, committed to delivering exceptional dining experiences and building strong relationships with our customers and employees.