Case co-ordinator (birtinya)

Date: 5 May 2025

Location: Birtinya, QLD, AU, 4575

Company: Silver Chain Group Limited

Silver Chain offers a permanent part‐time Case Coordinator role on the Sunshine Coast. The position is based out of our Birtinya and/or Gympie Service Delivery Centre and is responsible for allocating client services across the Regional Council areas of Gympie, Noosa and the Sunshine Coast. There are no night shifts.

• Provide leadership, support and ongoing development to Care Workers and Clinical Team
• Recruit, interview and appoint staff and conduct staff appraisals
• Liaise with the CNM to ensure effective delivery of clinical services
• Coordinate and manage service delivery to meet client needs, achieve cost and volume targets, contractual obligations, policies and procedures
• Implement strategies to control human and material resource utilisation and expenditure, predict trends in patient care provision, influencing resource expenditure and prepare submissions
• Engage in resolving complex clinical problems
• Coordinate clinical team meetings
• Maintain accurate and up‐to‐date documentation and disseminate documentation
• Coordinate and support Nurses, Un‐regulated Care Workers, Student Placements, Volunteers and Credentialed General Practitioners to transfer of knowledge and work experience
• Participate in project work and special interest groups and undertake research in support of business unit objectives
• Build relationships and network with external parties to promote Silver Chain services, identify opportunities for growth
• Respond to client complaints
• Manage occupational health and safety within legislative requirements and organisational policies and procedures to minimise risk for employees and clients to ensure a secure and healthy work setting

• Current registration with AHPRA with demonstrated high level clinical skills and understanding of care delivery requirements within the community
• Experience in the management of physical and financial resources
• Experience in leading a team and coordinating resources
• Demonstrated time management and organisational skills
• Well‐developed communication and interpersonal skills, with capacity to negotiate and problem solve
• Demonstrated empathetic and flexible approach to manage sensitivities of client and employee issues within a clinical environment
• Demonstrated ability to work autonomously with a team focus to contribute to business unit and organisational objectives
• Flexible approach with decision making, negotiation, influencing and advanced problem‐solving skills to manage allocation of resources and resolve complex clinical problems
• Demonstrated analytical skills to identify risks and areas for improvement and make recommendations for change
• A certificate IV in Training and Assessment is desirable
• Completion or commencement of work toward relevant post‐graduate studies

• Competitive salary
• Attractive salary packaging options up to $18,550 tax free
• Award‐winning health and wellbeing programs
• Extensive orientation and on‐the‐job training
• Employee Assistance Program
• Annual leave loading
• Ongoing training & development opportunities