As a Collections Officer, your role directly contributes to the company's success by optimizing cash flow and minimizing bad debt. Your role will involve resolving any complex credit issues and collecting outstanding payments while providing a high level of customer service. This is not a high-volume phone call role but lengthy, investigative calls with customers, predominantly inbound all while delivering an exceptional customer service experience for clients
About the company
Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees.
Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, training, progression, and a culture focused on diversity.
About you
We are seeking someone who is naturally curious, customer service driven, and possesses resilience and empathy. Prior experience in a contact centre or collections-based role is essential
* Experience working within a contact centre or a collections-based role
* Intermediate Excel experience.
* Resilient and pick up systems & processes quickly.
* Ability to use multiple systems and screens
* Excellent verbal and written communication skills are a must.
* A positive and resilient attitude, with the ability to pick up systems and processes quickly.
How to
Apply
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