About the role
C3 Group is seeking a vibrant Client Support Officer to join our team in Coffs Harbour, NSW. In this full‑time role as a key member of our Client Care team, you'll be the friendly, first point of contact on our Service Desk – listening carefully, understanding problems, and keeping our clients informed.
Your key responsibilities will be:
* Respond efficiently to incoming client requests and incidents with a high level of customer service.
* Investigate circumstances of requests and incidents to allow for efficient resolution.
* Use knowledge bases and internal documentation to resolve standard issues.
* Continually grow your capabilities through the completion of certifications and learning on the job.
* Work effectively as part of a team which encompasses Level 1, 2 and 3 technicians, sharing your knowledge and experiences with others.
About You
You're energised by people and purposeful problem‑solving. Most of all, you enjoy talking to people – listening, clarifying, and turning a stressful moment into a positive experience. You'll thrive here if you have:
* A genuine enjoyment of working with clients and collaborating with teammates. You get a kick out of getting the best possible outcome for the client.
* A strong interest in IT—curiosity to learn systems and confidence using tools like ticketing platforms and client portals.
* Clear, empathetic communication skills (spoken and written) and a professional, patient manner.
* Organisational savvy: accurate notes, thoughtful prioritisation, and consistent follow‑through.
* Growth mindset: willingness to complete approved training and contribute to team knowledge.
Who we are
C3 Group is an established and leading regional ICT Managed Services Provider committed to best‑in‑class solutions that support the growth and prosperity of our clients. We offer our clients managed IT support, cyber security, private & public cloud, networking, internet, telephony, and digital marketing solutions.
For over 30 years our business has supported the success of our clients, allowing us to become one of the largest Managed Services Providers on the north coast of NSW.
This is a great opportunity for an energetic, motivated individual to join a local company that enjoys a strong market presence. If this is you, please submit a resume and cover letter explaining why you're a great fit for this position.
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