Senior Field Service Technician – Visy AutomationLocation: VIC (Field-based, travel required)At Visy, we want to shape the future.
Together, we drive innovation, create sustainable solutions, and solve the problems that matter.
Join us and be part of a team making a real impact.The OpportunityOur Visy Automation team is looking for a hands-on and experienced Senior Field Service Technician to provide on-site technical support for packaging automation equipment.
Reporting to the National Service Manager, you'll work across multiple customer sites to ensure machinery performance, uptime, and customer satisfaction.This is a senior-level, diverse and technical role requiring a current A Grade Electrical Licence, solid PLC experience, and proven field service capability.
A degree in Mechatronics or similar is highly regarded.
You'll be involved in installations, preventative maintenance, and fault diagnosis on robotics, PLCs, conveyors, servo motors and drive systems.We're seeking someone who prides themselves on delivering outstanding customer service, with the ability to build trusted relationships on-site.
You'll also play a key role in mentoring junior technicians, sharing your knowledge and experience to build team capability and performance.Key ResponsibilitiesPerform advanced electrical and mechanical service, installation, and repair work on Visy Automation and third-party equipmentTroubleshoot and modify PLCs, touchscreen interfaces, robotics, and servo systemsSolve mechanical issues and interpret AutoCAD circuit and mechanical diagramsRecommend and implement system improvements; deliver operator trainingComplete detailed service reports with accurate diagnostics and part recommendationsCollaborate with engineers, suppliers, and customers to achieve successful outcomesLead safety compliance across all work environments, including customer sitesMentor and guide junior team members, supporting skills development and knowledge sharingRepresent Visy with professionalism, maintaining high standards of customer service at all timesWhat You Will Bring to the TeamCurrent Victorian A Grade Electrical Licence5+ years of senior field service or maintenance experience in manufacturing, packaging, automation, or similar industriesStrong mechanical aptitude or mechanical trade/technical backgroundHands-on PLC experience (Allen Bradley, Siemens, Omron), with robotics, servo drives, pneumatics or hydraulicsStrong communication and leadership skills, with a passion for mentoring othersA genuine commitment to customer satisfaction and service deliveryFlexibility to travel interstate (and occasionally internationally)Certifications & LicencesMandatory: A Grade Electrical Licence (Victoria)Desirable: ABB or other robotics experience; post-trade qualifications in mechanical, pneumatics or engineeringWhat You'll Love When You Join UsVariety: Work across a wide range of automation systems and industriesInnovation: Join a high-performing team at the forefront of packaging automationGrowth: Be supported with ongoing training and development within Visy AutomationReady to take your technical career on the road?
Apply now.You will be required to meet Visy's employment criteria, including a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to diversity and inclusion.
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