Ad Hoc Service Desk Analyst - Desktop, Networking, projectAccucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking several ad hoc Service Desk Analysts to assist our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud applications and on-prem infrastructure solutions. We offer a competitive salary, excellent work-life balance, and a supportive environment for growth.Role Description:Successful Service Desk Analysts will be engaged for ad hoc project work, becoming regular assets for the team. The role involves attending client sites, providing professional communication with Education-based clients, and supporting desktop, infrastructure, and networking needs to deliver solutions. Experience in MSP environments and the ability to acquire a Working With Children Check are required.ResponsibilitiesLiaise with clients and the service delivery team regarding solution implementation.Engage professionally with clients, clearly and concisely.Follow communication protocols and ensure transparency.Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure and networking.Maintain accurate notes and update the Service Delivery Team.Provide on-site support, maintaining client infrastructure.Perform all work per SLAs.Requirements2+ years in ICT systems engineering or related field.Current Working With Children Check.Strong knowledge of Windows Server, Active Directory, Exchange, Office 365.Experience with virtualization technologies like VMware vSphere and Hyper-V.Familiarity with networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls, routers.Understanding of cloud technologies: IaaS, SaaS.Ability to troubleshoot complex hardware/software issues.BenefitsEnjoy a vibrant work environment with social activities, fresh fruit, coffee, and team lunches. We support work/life balance and encourage ongoing professional development through supported training.Only candidates with current working visas or permanent residents of Australia will be considered.
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