Product Designer
Transformative opportunities abound in this pivotal role, where you will be instrumental in crafting seamless, user-centric digital experiences that drive impact and enhance the financial well-being of millions.
Main Responsibilities:
* Leverage human-centred design methodologies to uncover customer pain points, identify opportunities, and inform product strategy through research and collaboration with stakeholders.
* Translate insights into tangible concepts, user flows, and prototypes that bring stakeholders and leadership confidence in recommended solutions.
* Create engaging wireframes, high-fidelity UX/UI designs, and prototypes that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics.
* Apply systems thinking and design thinking techniques to shape offerings that anticipate the needs of customers in a digital service environment and the staff that serve them.
* Collaborate closely with a diverse range of stakeholders including Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle.
* Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity.
* Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data, and a 'test and learn' mindset.
* Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
* Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.
Your Expertise
We're seeking an exceptional individual with:
* 7+ years of experience designing end-to-end digital products in cross-functional teams.
* A proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
* A deep understanding of human-centred design methodologies and their practical application in agile environments.
* Excellent interaction and UI design skills, with attention to detail and craft.
* Experience designing complex systems, services, or platforms, not isolated features.
* Strong collaboration and communication skills – you're as comfortable sketching ideas with engineers as presenting strategic concepts to executives.
* Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and basic knowledge of front-end technologies (HTML, CSS, components, design tokens).
* A comfort level navigating ambiguity and complexity, balancing customer needs with business goals.
* Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
* A portfolio showcasing end-to-end product design thinking, craft, and measurable impact.