Job Details
Job Location: PARK CITY, KS
Position Type: Full-Time/Part-Time
Education Level: Not Specified
Salary Range: Undisclosed
Travel Percentage: None
Description
Job Summary: The primary responsibility of a Food Runner is to assist the Food Servers with items from the kitchen while providing the highest quality service in a high-volume, fast-paced environment with an upbeat and fun demeanor.
Essential Job Functions:
* Ensure proper flatware and appropriate plates are on table prior to food being delivered
* Pick up order allowing for proper distribution
* Condiments will be delivered before or at the time the food is served
* Present each item and confirm guest satisfaction and offer any additional services
* Serve ladies first, repeat with men, end with host
* All food should be served from the right with the right hand
* Refresh all beverages, and offer to replenish cocktail order
* Ensure tables are properly set, side stations are clean, and side work is properly completed
* Assist with initial guest complaints and inform manager on duty immediately
* Maintain side stations in a clean and orderly manner
* Maintain prescribed par stock levels inside stations
* Pre-bus tables as guests finish their dish
* Assist with proper stock rotation
* Always keep dining room floor clean and free of excess debris/liquids
* Polish Silverware
* Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
* Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
* Observes all activity within assigned area offering assistance to all guests
* Observes activity and reports anything that is out of the ordinary
* Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
* Ensures all guests are kept in play by providing friendly and helpful service at all interactions
* Utilizes open body language, politely speaks with and assists guests as needed
* Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
* Maintains monetary and paperwork accuracy and efficiency within department/property standards
* Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
* Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
* Crosstrain in other F&B areas
* Other duties as assigned
Qualifications
Job Summary: The primary responsibility of a Food Runner is to assist the Food Servers with items from the kitchen while providing the highest quality service in a high-volume, fast-paced environment with an upbeat and fun demeanor.
Essential Job Functions:
* Ensure proper flatware and appropriate plates are on table prior to food being delivered
* Pick up order allowing for proper distribution
* Condiments will be delivered before or at the time the food is served
* Present each item and confirm guest satisfaction and offer any additional services
* Serve ladies first, repeat with men, end with host
* All food should be served from the right with the right hand
* Refresh all beverages, and offer to replenish cocktail order
* Ensure tables are properly set, side stations are clean, and side work is properly completed
* Assist with initial guest complaints and inform manager on duty immediately
* Maintain side stations in a clean and orderly manner
* Maintain prescribed par stock levels inside stations
* Pre-bus tables as guests finish their dish
* Assist with proper stock rotation
* Always keep dining room floor clean and free of excess debris/liquids
* Polish Silverware
* Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
* Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
* Observes all activity within assigned area offering assistance to all guests
* Observes activity and reports anything that is out of the ordinary
* Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
* Ensures all guests are kept in play by providing friendly and helpful service at all interactions
* Utilizes open body language, politely speaks with and assists guests as needed
* Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
* Maintains monetary and paperwork accuracy and efficiency within department/property standards
* Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
* Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
* Crosstrain in other F&B areas
* Other duties as assigned