Sharp and Carter are delighted to be partnering with a professional body representing a highly respected specialist group within the health sector. Known for their commitment to excellence, education, and advocacy.
The Chance
This Membership Manager role is integral to the organisation’s strategy to better connect, retain, and support its 600+ robust national membership base.
You’ll lead the membership function end-to-end and work closely with the senior leadership team, committees, and communications professionals to enhance the member experience.
This is an ideal role for a confident, hands-on operator who is ready to take ownership, bring fresh ideas, and make a real difference in a small, passionate team.
Key Responsibilities
Own the full membership lifecycle: onboarding, renewals, retention, and reporting
Develop and implement strategies to drive engagement and value across all career stages
Monitor and report on membership KPIs, satisfaction, and cancellation trends
Build solid relationships with members, committees, and stakeholders
Drive continuous improvement of services, communications, and support
Operational & Event Support
Contribute to major events, including a national congress and regional meetings
Attend occasional in-person events (evenings/weekends, approx. 3–4 per year)
Assist in collating feedback and insights to inform future programs
About You
A proactive, confident, and member-first customer service mindset
Excellent communication skills, both written and verbal
Strong time management and organisational capability
High attention to detail and problem-solving instincts
Experience with membership or CRM systems (iMIS ideal, not essential)
Experience in associations, skilled bodies, or healthcare preferred
Why Join?
Purpose-led organisation supporting a valued professional group
Join a close-knit, respectful and high-performing team
Hybrid working (typically 1 day WFH once settled)
High-trust culture and supportive leadership
Opportunity to shape the role and improve member experience
Involvement in national events and professional development initiatives
Interested?
If you’re a team-oriented leader who thrives on building relationships and creating value for members, we’d love to hear from you.