We're seeking an experienced customer service professional to lead our team in delivering exceptional service and support to our clients. As a Customer Service Lead, you will be responsible for developing strong relationships with key customers, managing contractual Terms & Conditions, and ensuring seamless implementation and management.
Main Responsibilities:
* Contract Administration and Management
* Timely Resolution of Customer Issues
* Financial Forecasting and Reporting
* Project Updates and Communication
This role requires effective problem-solving skills, a strong customer focus, and excellent oral and written communication skills. The ideal candidate will have experience working within the Rail or Mining Industry and be able to analyze and resolve problems with a customer-centric approach.
Key Qualifications:
* Proven track record of customer service leadership
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment