Job Opportunity:
We are seeking a highly skilled IT professional to maintain and enhance our ICT infrastructure. This role is responsible for managing the lifecycle of workstations, ensuring cybersecurity standards compliance, and operating high-performance computing systems.
About the Job
This position requires an individual with excellent technical skills, including knowledge of Microsoft 365, Intune, SharePoint, Teams, EDR/XDR, SIEM, and backup environments. The ideal candidate will have experience in managing core platforms, providing Tier Level 3 technical support, and coordinating vendor support.
The Ideal Candidate
To succeed in this role, you must be open to change, resilient, and adaptable to shifting priorities. You should thrive in a fast-paced environment and have excellent communication skills.
Responsibilities
* Manage workstation lifecycle
* Maintain accurate ITSM records
* Ensure all incidents, requests, problems, and changes follow defined ITIL processes
* Administer, maintain, and continuously improve our complete infrastructure stack (servers, storage, networking)
* Manage core platforms (Microsoft 365, Intune, SharePoint, Teams, EDR/XDR, SIEM, and backup environments)
* Ensure cybersecurity standards compliance and manage incident response and disaster recovery
* Operate and support high-performance computing and engineering IT systems
* Provide Level 3 technical support
* Coordinate vendor support, including licensing, support, and warranty contracts
* Contribute to IT strategy, roadmaps, and uplift projects