Are you looking for a dynamic role where you can utilize your exceptional sales and customer service skills? Do you thrive in fast-paced environments?
We are seeking a motivated and customer-oriented professional to join our team on a casual basis. This is an exciting opportunity to maximize your income based on your exceptional performance.
* A competitive hourly rate + casual loading + generous, uncapped incentive scheme
* Opportunity to work efficiently in a high-pressure environment
* On-going training and development
* Access to same-day pay via financial wellbeing provider
* Employee Referral Program - earn when you successfully refer a candidate
* Company uniform provided
* Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
* Access to an international brand with opportunities to work nationally and globally
* Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
* Great culture, working with an energetic, supportive and high performing team
Responsibilities:
* Greet customers and assist them in renting vehicles as based on their preferences and needs
* Process rental agreements accurately and efficiently
* Address customer inquiries and concerns promptly and professionally
* Inspect vehicles before and after rental periods, noting any damages
* Achieve or exceed sales targets
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refuel and transport vehicles
Requirements:
* Previous experience in sales, customer service or retail
* Car rental experience is highly desirable
* Strong communication skills and ability to interact with customers
* Computer literacy skills required
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Current and ongoing Australian work rights
* A positive can do attitude
About Us:
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
Our mission is to deliver simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
We offer a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a value for money positioning, and Euromobil, a German car rental player. The Group also operates the myEuropcar platform for vehicle subscription.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).