Overview
Work Type: Ongoing - Full-time
Salary: Salary not specified
Grade: Education Support - Level 1, Range 4
Occupation: IT and telecommunications
Location: Melbourne - Western suburbs
Reference:
Selection Criteria
SC1
Demonstrated knowledge and expertise in providing effective frontline IT support, including troubleshooting connectivity, printing, and device configuration issues. Demonstrated ability to respond to common technical problems promptly and escalate complex matters appropriately.
SC2
Demonstrated high level of customer service and communication skills, with the ability to provide clear, friendly, and professional assistance to a diverse school community. Demonstrated ability to build positive relationships and maintain confidentiality while adopting a solutions-focused approach.
SC3
Demonstrated ability to develop and deliver training sessions for staff and students on IT tools and applications, and to create accessible user guides and documentation to support the effective use of digital and library resources.
SC4
Demonstrated ability to work both independently and collaboratively with staff, effectively managing time and resources to meet school priorities. Demonstrated commitment to continuous improvement, openness to learning new technologies, and alignment with Department values.
Role
Attendance requirement for this position; 38 hours Monday to Friday and also required to work 1 week of each school holidays.
Range 4 is distinguished by broader management responsibility, particularly in the areas of finance, human resource and other support functions. Range 4 is responsible for managing a range of functions under a wide range of conditions, subject to the size and complexity of school operations.
Objectives will, generally, be clearly defined; guidelines will be broad and day-to-day direction minimal. Management responsibility extends to ensuring appropriate support levels are maintained across the school. Range 4 generally provides key support and timely advice to the leadership team and school council and liaises with the general school community, the Department and other government agencies and service providers.
Specialised professional roles will carry a high level of independence and accountability where suitable scope is provided to achieve objectives.
An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee's position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.
Responsibilities
* Manage the delivery of support services to students, teachers, parents and other school clients.
* Ensure all external providers deliver the required service.
* Undertake systems design, program design and specification and direct programming changes necessary to enhance, modify or maintain a computer system.
* Evaluate and report on the operational efficiency of computer systems in production, making recommendations for improvement where appropriate.
* Examine and report on the efficiency and effectiveness of hardware configurations, software operating systems, data transmission networks and generalised software packages.
* Develop and conduct training programs for computer systems users.
* Modify and adapt accepted methods and guidelines and interpret and analyse complex data across several sub-disciplines.
* Develop techniques and procedures that will affect work practices beyond the work place.
* Manage a technical program with a broad scope across the school.
Who May Apply
Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.
EEO AND OHS Commitment
Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.
The Department of Education is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces. It is our policy to provide reasonable adjustments for persons with a disability (see Workplace adjustment guidelines).
Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islanders from the Koorie Outcomes Division (KOD) via
Child Safe Standards
Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
DE Values
The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
Other Information
* All staff employed by the department and schools have access to a broad range of employment conditions and working arrangements.
* Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
* A probationary period may apply during the first year of employment and induction and support programs provided.
* Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at
Please ensure that your application includes:
* A resume including relevant experience as well as personal details (name, address and contact numbers, business and home)
* A section addressing the selection criteria and the requirements for application under the Who May Apply section
* Names and contact numbers (telephone and email if possible) of two referees who are able to attest to the claims made in your application.
Please note that the selection panel may seek additional referees beyond those you name. Consistent with policy, we shall advise you if we will take this action.
Conditions of Employment
* All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
* Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
* A probationary period may apply during the first year of employment and induction and support programs provided.
* Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at
Location Profile
Ngarri Primary School is a beacon of education, fostering growth, diversity, and achievement. Situated in one of the fastest-growing areas in the region, our school stands as a testament to progress and innovation. Ngarri Primary School opened its doors in 2023, equipped with state-of-the-art facilities, modern classrooms, and cutting-edge technology. Our commitment to providing the best education experience is evident in every aspect of the school's design and curriculum.
We celebrate diversity and inclusivity. Our student population represents a rich tapestry of cultures, fostering an environment that encourages global understanding and mutual respect. Cultural events, international days, and language programs contribute to a rich and inclusive learning experience.
We believe in the strength of community ties. Ngarri Primary School actively engages with parents, local businesses, and community organisations to create a supportive network for our students. Regular events, workshops, and community programs strengthen the bond between the school and the community it serves.
Our dedicated team of educators is the heart of Ngarri Primary School. Committed to nurturing young minds, our passionate teachers go above and beyond to create an engaging and supportive learning environment. Their enthusiasm for education inspires students to explore their full potential.
At Ngarri Primary School, we understand the important of academic success and personal growth. We provide a challenging curriculum that encourages critical thinking, creativity and curiosity. Our commitment to achievement extends beyond academics, encompassing sports, the arts and community service.
For more information please visit our website at
Applications close Monday 18 August 2025 at 11.59pm
Posted
5 August 2025