Office administrator - ndis & home care services (adelaide)

• HomeAid Services is an NDIS registered organisation, providing an array of assistance to people in the community, including aged persons on Home Care Packages.
• We provide individuals with care and support, helping them to maintain independence and quality of life in their own home, as well as domestic cleaning for residential and commercial cleaning projects.

• Resolving client concerns and complaints, ensuring client satisfaction and positive outcomes.
• Managing client and employee records, creating profiles within the database and ensuring all necessary compliances and documentation are adhered to.
• Stay updated with industry standards, regulations, and best practices related to various types of home care services.
• Work autonomously and collaboratively with team members and clients to schedule services that meet customer needs and preferences, both instantaneously and in advance.
• Onboarding of recent clients via face to face client liaison meetings for the completion of client paperwork (service agreements, WHS, intake forms etc.)
• Maintain effective communication with other departments and organisations involved in client care.

• Prior experience in Aged Care or Disability is highly desirable.
• Fluent English communication skills (both written and verbal)
• Confidence in managing and organising a fast‐paced rostering system.
• General scheduling experience is acceptable for managing and organising rostering systems.
• Administration experience in a similar or related role – preferably within NDIS/Disability/Aged Care industry
• Minimum of 1‐2 years administration experience is required for this role.
• Experience specifically within NDIS, Disability, or Aged Care is an essential requirement.
• Knowledge of home care services, assessments, and care planning processes is preferred.
• Attention to detail and accuracy in maintaining records and documentation.
• Previous experience in rostering software is required.
• High level organisational and time management skills, including the ability to prioritise workloads, work well under pressure, and organise own work and others to meet competing deadlines.

Hours of work - minimum of 15‐25hrs per week (possibility to increase)

Will need to be available across a 5 day roster, specific days required (M/W/T/F - 9‐5pm)

Job Type: Casual

Pay: $34.00 - $37.00 per hour

Expected hours: 15 - 25 per week

Experience:

• Administration: 1 year (preferred)

Work Authorisation:

• Australia (required)

Work Location: In person