Unlock Your Potential as a Mechanical Expert
About the Role
We are seeking an experienced Mechanical Specialist to join our team in Mudgee, NSW. As a key member of our service contract team, you will provide technical expertise to customers and support the delivery of exceptional service.
Main Responsibilities:
* Deliver on-site technical support to resolve issues efficiently
* Develop strong relationships with customers to ensure satisfaction and loyalty
* Provide advanced technical support for complex issues to end users, operators, and service personnel
* Collaborate with technical teams to identify equipment enhancements and improve warranty claims processing
* Analyze machine downtime and develop actionable plans to minimize losses
Requirements
To be successful in this role, you will need:
* A minimum of 7 years' experience in Underground Mining, with a mechanical or electrical trade certificate or equivalent
* Proven track record in a similar role, demonstrating excellent communication and interpersonal skills
* Sound computer literacy skills and ability to analyze data to inform decision-making
What We Offer
We value our employees and offer a range of benefits to support their well-being and career growth. These include flexible work arrangements, a superannuation contribution, and opportunities for professional development.
We are committed to diversity and inclusion and welcome applications from individuals of all backgrounds. If you are passionate about delivering exceptional customer service and have the required skills and experience, we encourage you to apply.