Job Role Overview
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We are seeking an experienced Customer Service Representative to provide exceptional support to our clients on a part-time basis. As a key team member, you will be responsible for delivering high-quality customer service and ensuring a positive experience for our customers.
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Main Responsibilities:
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* To undertake the registration and education of new customers to enhance their overall experience.
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* To respond promptly to incoming customer queries via phone calls and emails, providing clear and concise solutions to their inquiries.
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* To process customer Know Your Customer (KYC) checks across various methods to ensure compliance with regulatory requirements.
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* To update knowledge around betting products to stay up-to-date with the latest developments and enhancements.
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* To make outbound calls to establish and develop relationships with current and prospective customers, increasing engagement and loyalty.
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Key Skills and Qualifications:
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* Possession of a genuine passion for customer service and a commitment to delivering exceptional results.
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* Understanding of the importance of maintaining confidentiality when handling sensitive customer information.
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* Ability to make sound and well-reasoned decisions in a fast-paced environment.
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* Availability to work out-of-hours shifts and weekends to meet business needs.
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* High level of attention to detail, with the ability to effectively prioritize tasks and manage time efficiently.
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* Strong computer literacy and familiarity with Microsoft Office applications.
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* Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
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* Motivation and initiative to drive results and improve performance.
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About Us:
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Betfair Australia is committed to innovation and responsible practices in the Australian sports betting industry.
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