Overview
Bendigo Bank seeks a highly accomplished Senior Process Improvement Specialist to lead and deliver significant improvements across the organisation. This pivotal role demands a proven leader with Lean Six Sigma Black Belt expertise to spearhead complex, enterprise-wide initiatives.
You will be responsible for end-to-end process design and re-engineering, driving measurable gains in efficiency, cost reduction, customer experience enhancement, and risk mitigation. This includes championing a culture of continuous improvement and leveraging advanced analytics and AI solutions to optimise processes.
You will work closely with senior leaders and executives, influencing strategy and reporting on progress. Success in this role requires experience leading complex, cross-functional projects, ideally within the financial services industry. Expertise in leveraging AI solutions for process design and improvement is highly regarded.
This is a high-impact role for a strategic process improvement specialist who thrives in a challenging, fast-paced environment.
Key responsibilities
- Lead end-to-end process design and re-engineering projects utilising your Lean Six Sigma Black Belt expertise.
- Mentor and coach process improvement specialists and business SMEs in Lean Six Sigma practices.
- Champion a culture of continuous improvement and data-driven decision-making.
- Collaborate with senior leaders and executives, influencing strategy and reporting on progress.
- Leverage advanced analytics and AI solutions (highly regarded) to optimise processes.
To succeed in this role, we’d love you to have
- Lean Six Sigma Black Belt Certification: This is essential. Please include where your certification was obtained.
- Proven Project Leadership: Show success in leading and delivering cross-functional projects of significant complexity within a large organisation. Provide specific examples with challenges overcome and quantifiable results.
- Financial Services / Heavily Regulated Industries: Knowledge of regulatory requirements and risk management frameworks.
- Exceptional Leadership and Communication: Ability to communicate complex information, influence stakeholders at all levels, and mentor others in process improvement methodologies.
- Advanced Analytics & AI Expertise: Experience leveraging AI solutions to enhance process optimisation and decision-making.
- Human-Centred Design: If you have Human-Centred Design certification, highlight your experience; this is highly regarded.
Employment terms and work model
We offer versatile work options with a hybrid model of minimum 60% on-site attendance at any of our Head Office Locations.
This role is a Full-time, 12 Month Contract (76 hours per f/n).
About Bendigo Bank
With over 2.9 million customers, Bendigo Bank is one of Australia’s largest retail banks with a vision to feed into the prosperity of our customers and communities. We are regularly voted one of Australia’s most trusted brands and we value a diverse and inclusive workforce.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate illness, injury or disability in the selection process.
Our perks and benefits
Bendigo Bank supports ongoing development with potential education-fee reimbursement and access to services through our EAP provider Sonder for 24/7 self-help and support.
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
- Partnered with Sonder as our EAP provider offering 24/7 self-help and access to safety, medical, and mental health professionals.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Finance
- Industries: Banking
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📌 Senior Process Improvement Specialist
🏢 Bendigo Bank
📍 Melbourne