A Global Leader in Commercial Realty has a rare position available to join an established, talented team.
**Your new company**
A Global Leader in Commercial Realty has a rare position available to join an established, talented team. This is ideal for an enthusiastic starter who would like to join a company that has the capacity to advance their staff through their large property /facility management brand.
**Your new role**
- Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
- Execute experience services in compliance with service level agreements, standard processes, and local laws and regulations
- Conduct routine walkthroughs and assessments to ensure service delivery compliance and performance metrics
- Support data collection, analysis, and reporting to align with client goals and objectives
- Continually strive to improve experience service performance
- Collaborate within the account team to deliver experience services across all business lines
- Assist with managing third-party vendor relationships and service partners
- Build and maintain meaningful relationships with client employees and guests
- Be actively engaged and visible in the workplace, spending time welcoming employees and ensuring workspace areas are maintained
- Respond to requests and issues within one day, providing personal follow-up to client employees
- Identify and escalate potential risks to ensure operational continuity and security
- Contribute to a culture of continuous improvement and innovation
**What you'll need to succeed**
- Exceptional customer service skills and a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and a track record of excellent customer service
- Strong prioritization and time management skills
- Ability to work effectively with diverse teams
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
**What you'll get in return**
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve excellent things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
- Attractive Hourly Rate
- Employee Benefits and Packages
- Paid Volunteering Days
- Much more...
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2852564
📌 Facilities Administrator / Workplace Coordinator
🏢 Hays
📍 Brisbane