Junior Desktop Engineers - Entry Level (Sydney, Melbourne & Brisbane)
We are seeking junior desktop engineers across Sydney, Melbourne, and Brisbane locations.
About the Role
Provide in‐person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week.
Key Responsibilities
* Provide walk‐up TechBar support for hardware, software, and access issues.
* Troubleshoot Windows and Mac device issues.
* Support device setup onboarding and replacements.
* Assist with Microsoft 365, Teams, Outlook, and VPN tools.
* Perform incident triage using ServiceNow or similar tools.
* Coordinate with backend teams for escalations.
* Maintain asset tracking and documentation.
* Support meeting room technology when required.
* Ensure high customer satisfaction through timely resolution.
Required Skills
* At least 1 year of experience in desktop support roles, with Windows 10/11 troubleshooting.
* Basic MacOS troubleshooting exposure.
* Active Directory user management experience.
* Microsoft 365 familiarity.
* Hardware troubleshooting for laptops and peripherals.
* Strong communication and customer handling skills.
Additional Requirements
Security clearance requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens or Australian Permanent Residents only.
On‐call and Shift Expectations
Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems. Flexibility and adaptability are key, as you may need to work in shifts to provide continuous support and may be required on call to address incidents promptly and perform after‐hours deployment activities as needed.
Benefits of Working at Accenture
* 18 weeks paid parental leave.
* Long & short‐term career break opportunities.
* Structured career development program.
* Local and international career opportunities.
* Certified as a Family Inclusive Workplace.
* Flexible Work Arrangements centered around a Truly Human ethos and commitment to supporting health and wellbeing.
* Recognised in the top 3 of last year's Diversity & Inclusion Index.
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