Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Regional Manager - Home & Hardware based on Thursday Island
As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.
It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.
Role Summary:
The Regional Manager - Home & Hardware leads the performance of CEQ's Mitre 10, Col Jones, Monas and Community Home & Hardware (CHH) stores and is responsible for the efficient and profitable operation of these stores. With excellent knowledge on retail operations, this role will oversee all the financial operations including fuel outlets, sales figures, end of day registers, safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures. This role will report to the Group Retail Manager.
Qualifications & Experience:
3 years' experience in a retail environment at a Store Manager or senior supervisory level, in remote and isolated locations preferred
Strong experience with other administration or maintenance related roles desirable
Hold of working towards a Certificate III or IV in Retail Management
Hold of working towards a Certificate IV in Training and Assessment desirable but not essential.
Forklift License
MR Truck License
Software & Systems Experience
Sympac, IRMS or Tower systems
Time and attendance / Rostering systems
Intermediate to advanced level of competency using the Microsoft Office Suite of tools, including Outlook, Word, Excel, PowerPoint and Teams.
Team:
This position is responsible for the leadership and supervision of Store Managers at Mitre 10, Col Jones, Monas and CHH stores.
Work as part of the Operations, within the Stores team, and provide support to the Retail Manager as reasonably required
Ability to work in a cross-cultural team environment and provide peer support to other team members
Build and foster collegial relationships to ensure the productivity and success of the operations team.
Key Duties and Responsibilities:
Oversee the financial operations of Mitre 10, Col Jones, Monas and CHH stores, including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures
Complete stocktakes as directed by the Group Retail Manager within time frames and in accordance with CEQ Policy and Procedure and analyse results
Ability to lead and manage employees in CEQ stores by providing on-job training and mentoring store managers in store presentation and merchandising principles, performance management, WH&S, and CEQ policies and procedures
Manage wages within budget guidelines
Quarterly performance reviews on respective employees and stores are undertaken.
Develop and implement employee rosters and assist Store Managers to maximise employing resources
Coach store employee in customer service standards and practices
Monitor store merchandising and store specials effectiveness in conjunction with Stores and Merchandising Department
Manage the CEQ stores and equipment in accordance with the Australian New Zealand Food Safety Standards Code
Monitor store presentation
Manage schedule for store visits
On completion of store visits, prepare detailed store report for the Group Retail Manager.
Meet with Cairns office employee to discuss store results and provide explanation of same
Conduct quarterly written assessment of each store's operations
Scheduled training program is delivered in timeframes
Monitor WH&S to ensure employee safety and a safe workplace
Travel to remote communities, likely involving small air and commercial ferries.
Ability to assist store teams during their hours of trade which may include weekends/ late nights including phone calls from security companies regarding refrigeration breakdowns or store break ins.
Assist in Grocery stores when required
Other reasonable duties as requested by the General Manager Operations, Retail Manager or CEO.
Essential Requirements:
Regular travel and/or residing at communities
A collaborative and inclusive approach to working within a cross-cultural environment, where respect for and a desire to gain an understanding of traditional Torres Strait Islander and Aboriginal culture and customs is an absolute necessity
Operating hands on in a retail environment
Mentoring or coaching employees to enhance skills
Demonstrated ability to work in a resource limited environment
Current Criminal History check (no more than 3 months old).
Annual Performance Partnership
CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI's aligned with the Strategic Priorities of the business and the CEQ values.
The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.
Your new company
CEQ is a not-for-profit organisation committed to providing essential goods and services to communities in the Torres Strait, Northern Peninsula Area (NPA) and remote Aboriginal communities. We are responsible for the operation of 30 retail stores throughout these remote areas, providing access to quality fresh food, groceries and essential services like fuel, gas, and ATM facilities.
Our Culture
CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.
Our key benefits:
5 weeks annual leave & 17.5% leave loading
Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
Accommodation, Electricity and Utility bills covered.
Reasonable Relocation expenses covered
Employee assistance program (counselling & support services) available
Opportunity for career growth
Workplace health and wellbeing initiatives
Mobile phone