* Local Government Opportunity
* 3 Month Contract
* $ Super
3-Month contract with a reputable local government Organisation in the West
Your new company
Join a progressive local government team committed to delivering exceptional customer experiences and innovative service solutions for the community. This organisation values professionalism, collaboration, and continuous improvement to achieve positive outcomes.
Your new role
As Customer Service Lead, you will oversee daily operations of the Customer Service team across multiple sites and platforms, including CRM systems. You'll lead staff development, implement training programs, and drive strategies to enhance customer experience. This role involves managing budgets, reporting on performance metrics, and fostering a culture of service excellence and safety.
Business Hours: 8:30am - 17:15pm | Monday to Friday | 38 hours per week
What you'll need to succeed
* Extensive experience in customer service management and contact centre operations.
* Proven leadership skills with the ability to motivate and develop multidisciplinary teams.
* Strong knowledge of local government services and customer service best practices.
* Expertise in CRM systems, workforce planning, budgeting, and continuous improvement principles.
* Excellent communication, stakeholder engagement, and problem-solving skills.
What you'll get in return
* A leadership role that has a real impact on community outcomes.
* Opportunity to shape customer experience strategies and drive innovation.
* Collaborative work environment with professional development support.
* Competitive salary and benefits aligned with Band 7 classification.
* Onsite Parking available
What you need to do now
If you're ready to lead a dynamic team and deliver outstanding customer experiences, apply today with your updated resume and cover letter. For any additional questions, please email me attaching a copy of your resume.