Service Coordinator / Administrator
Central Port Melbourne Location | FREE Parking
Roster Flexibility | Great Team Culture
Do you have a passion for people, organisation, and customer service?
Are you interested in compliance and Australian Fire Protection Standards?
Do you enjoy supporting a team of friendly, hardworking field technicians?
If that sounds like you—keep reading
About the Company
Alexon Fire Services is a trusted fire safety service provider specialising in fire equipment maintenance, installation, and testing & tagging across Melbourne. We're proud to be one of the premier fire protection companies Melbourne relies on for essential fire safety services.
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The Role
This is a key office-based role focused on ensuring our clients' buildings remain compliant and their fire prevention equipment is ready when it matters most.
Your responsibilities will include:
* Scheduling service appointments and dispatching technicians to client sites
* Liaising with clients to understand service requirements and ensure timely solutions
* Allocating work, purchase orders, and tasks to technicians and subcontractors
* Processing and reconciling work orders, purchase orders, field reports, and invoices
* Maintaining accurate service records and technician schedules
* Assisting with service quotes, invoices, and related documentation
* Communicating clearly with clients, technicians, and internal team members
* Navigating and updating our field management system (Uptick)
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About You
You're someone who enjoys building strong relationships—with both clients and technicians. You're confident communicating with people from all walks of life and thrive in a fast-paced environment where no two days are the same.
You'll also bring:
* Strong organisational and time-management skills
* The ability to multitask and pivot between priorities
* A proactive, team-first mindset
* Solid admin and tech skills
* Previous experience in a similar role or within the fire industry (highly regarded)
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The Perks
* A supportive and friendly team environment
* A stable, reputable business invested in your professional development
* Competitive salary
* Central Port Melbourne office location with FREE parking
* Roster flexibility
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Ready to Apply?
If you're looking for a secure, engaging role with a company that values its people—this could be the perfect fit.
We're reviewing applications now, so don't wait—apply today
Please note: This is an office-based position.