Job Description
We are seeking an experienced and skilled professional to join our team as a Customer Experience Coordinator. In this dynamic role, you will be responsible for delivering exceptional customer service and ensuring a seamless student journey from initial enquiry through to course completion.
You will work closely with a diverse range of stakeholders to promote our courses and services, maintain accurate records, and contribute to the growth and success of our institution.
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About the Role
This is a full-time position based on campus, requiring excellent communication, coordination, and technical skills. As a Customer Experience Coordinator, you will be at the heart of shaping our student experience and making a positive impact on their lives.
You will be responsible for supervising a committed team, coordinating day-to-day operations, and fostering a collaborative environment focused on delivering exceptional service.
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Required Skills and Qualifications
* Customer Service: You will excel at building positive connections with team members, stakeholders, and customers, and enjoy leading with a strong customer-first mindset.
* Leadership: You will have proven leadership skills, including supervisory experience, and the ability to motivate and inspire your team.
* Communication: You will possess excellent written and verbal communication skills, with the ability to communicate effectively with diverse groups.
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Benefits
We offer a competitive salary package, which includes salary, superannuation, and leave loading. This role also offers opportunities for professional growth and development, as well as a chance to make a meaningful contribution to our community.
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About Us
We are a forward-thinking institution that values growth, creativity, and excellence. We are committed to providing a supportive and inclusive work environment that fosters innovation and collaboration.
We believe in the importance of diversity and strive to create a workplace culture that reflects the communities we serve.
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