Concierge
* Monday to Friday roster – no weekends or public holidays
* Be part of a global organization with ongoing development opportunities
* Complimentary corporate uniform
At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors' key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.
THE POSITION
* Coordinate concierge operations to deliver outstanding service for all guests and visitors
* Manage visitor registration, pass issuance, and building access accordingly with existing security policies and procedures, proactively act in a manner that supports a healthy and safe work environment
* Liaise with stakeholders to always maintain a premium front-of-house environment and immaculate presentation of the reception.
* Support the Guest Experience Manager with reporting, compliance, and training delivery
* Act as a key contact for all guest-related enquiries
* Develop and maintain excellent relationship with client on site, respond to client feedback professionally and action service improvements where needed
THE PERSON
* Proven experience within corporate concierge, hotel reception, or guest services environment
* Strong leadership skills and the ability to coach and mentor others
* Excellent communication and interpersonal skills with a customer-first mindset
* Able to remain calm under pressure and manage multiple priorities
* Flexible, proactive, and solution-oriented with strong problem-solving ability
* Holds or is eligible to obtain a current Police Clearance
THE BENEFITS
* Paid training and professional development programs
* Complimentary corporate uniform
* Access to wellness and mental health support initiatives
* Be part of a globally recognised organisation with clear growth pathways