Mantra Pandanas
Mantra Pandanas is a modern hotel in Darwin city featuring contemporary rooms, studio apartments, and one‐ and two‐bedroom suites. The hotel offers conference and event facilities, dining at Table Forty Three, an outdoor pool, spa, and a fully equipped gym for guests.
Purpose
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. You will be the primary contact for late‐night guest inquiries, maintain security, and manage minor maintenance matters, upholding the hotel's exceptional reputation.
Primary Responsibilities
* Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.
* Deliver continuous customer service throughout the evening, encompassing check‐ins, checkouts, and addressing guest inquiries.
* Manage the reception desk and oversee night audit and reporting procedures.
* Uphold overnight property security standards.
* Assist in preparing for the daytime team's operations.
Skills and Experience
* Previous experience in Night Audit and/or Accounts is highly valued.
* A positive demeanor and ability to work independently.
* A sincere commitment to customer service and proficiency in nightly front‐office transaction audits.
* Quick‐thinking, customer‐centric troubleshooter with a proactive approach to crafting memorable guest experiences.
* Attention to detail to ensure accurate daily revenue capture and reporting.
Accor Benefits
* ALL Heartist Membership – enjoy discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts – available on a range of accommodation, services and events for your loved ones.
* Accor Live Limitless (ALL) Loyalty Program – earn status and reward points on worldwide stays.
* Learn Your Way – support your career development with access to Accor's training platforms, Accor Academy and Typsy.
* Build Your Network – connect with more than 300,000 Accor professionals worldwide.
* Worldwide opportunities – over 400 hotels in the Pacific and more than 5,000 across 110 countries.
Accor is an inclusive company, building diverse teams across the globe.
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