1. Deliver Expert Insight and Steam System Optimisation
* Conduct detailed analysis of customer steam systems, providing high-impact insights that drive performance, reliability and energy optimisation
* Develop and present expert recommendations using data from digital systems to internal and external stakeholders, including customers, industry partners, and our sales and service teams
* Define and implement the "Gold Standard" for steam system optimisation – creating robust processes, reporting templates, and solution models
* Translate complex data into meaningful reports that identify opportunities for operational improvement and sustainable self-gen growth
2. Enable the "Walk the Data" Business Model
* Train and equip ANZ sales and service teams with the tools, templates, and skills required to deliver customer insights using the "Walk the Data" model
* Build sales and service team capabilities though hands-on support, coaching and the creation of practical learning resources
* Ensure the consistent application of best practices in customer-facing reporting and insights delivery
3.Support Digital Implementation and Solution Development
* Collaborate with the Digital Product and Business Development teams to design scalable, repeatable connected steam system solutions aligned to customer value propositions (CVPs).
* Assist with pre- and post-sales activities, including scoping, proposal development, and on-site solution deployment.
* Lead or support onsite installation and commissioning of connected digital equipment as needed.
4.Drive Data Analytics and Innovation
* Apply advanced analytics techniques—including data visualisation, regression, statistical modelling, and probabilistic analysis—to detect and predict steam system performance issues.
* Develop and communicate models and dashboards that simplify complex data, enabling actionable insights for both novice and expert users.
* Integrate and transform large, disparate datasets into unified systems that support real-time and historical performance monitoring.
5.Collaboration & Continuous Improvement
* Act as the subject matter expert and thought leader in steam systems digitalisation across the ANZ region
* Work with Divisional audit and service engineers to codify expert knowledge into scalable, algorithm-based insights
* Collaborate across-functionally support the development of the Connected Services roadmap, bringing forward new ideas, technologies, and tools to improve effectiveness and scalability
* Serve as a flexible resource to support IoT technician activities where needed, supporting configuration of IoT devices on customer sites including the preparation of equipment prior to installation.
* Minimum 5 years of experience in an engineering role related to industrial systems, plant/process optimisation, or energy/steam systems
* Practical experience working with steam systems and components (e.g., traps, valves, meters, boilers).
* Proven experience in data-driven analysis, diagnostic reporting, or connected system optimisation.
* Hands-on exposure to digital/IoT equipment installation, commissioning, or support.
* Strong analytical skills, with the ability to interpret complex system data and translate it into actionable insights.
* Proficient in data analysis and visualisation tools such as Power BI, Excel, Python, or equivalent
* Foundational knowledge of steam systems, including design principles and key components.
* Excellent verbal and written communication skills—able to present insights to both technical and commercial stakeholders.
* Proactive, with a strong sense of ownership and initiative to identify and drive opportunities.
* Resilient in the face of complex technical challenges and evolving project requirements.
* Collaborative mindset, with experience working in cross-functional teams and a commitment to shared success.
* Passionate about continuous improvement, digital innovation, and delivering customer value.
Nice-to-haves
* Bachelor's degree in Engineering, preferably Mechanical, Electrical, Mechatronics, or Process Engineering.
* Additional certifications or studies in Data Analytics, Industrial IoT, or Energy/Steam Systems.
* Hands on experience in industrial PLCs, electronics and 24V DC equipment, connecting Digital equipment to industrial PLCs.
* Familiarity with IoT platforms, connected devices, or remote monitoring systems.
* Experience working with sales, service, or product development teams in a commercial environment.
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