Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
About This Role:
We are seeking an ambitious sales professional to join our APAC market team in Sydney office. The ideal candidate will be highly motivated, have excellent communication skills, and experience working in a fast-paced environment. Customer-facing experience is key - this position will be the perfect start to develop consultative sales skills and grow professionally.
This role enables high-energy, motivated team players to engage inbound prospects via chat and over the phone, to qualify them before passing them to Account Executives (AE). You will also gather pre-sales prospect information and collaborate with Sales teams across the APAC market.
Key Responsibilities:
* Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
* React quickly to sales leads via email, phone, and chat communication at a high volume
* Represent the company with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
* Highlight product features and business advantages to raise curiosity and interest
* Assist APAC Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in CRM systems
* Continuously learn and uplevel skills and stay aware of industry trends
Qualifications:
* Fluent English speaker, fluency in another language is a plus
* Skilled communicator: you're an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills
* Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce
* Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up
* A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6
* Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled
* Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines
* Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge They will do everything they can to get the answer to questions they don't know
* A team spirit mindset with the desire to continuously grow and learn
* An enthusiastic and positive attitude This might be the single most important point, even if it's the last
What We Offer:
We value people who are bold, ambitious, collaborative and customer-centric. We're a global community growing together. We offer a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why Join Us?
A key moment to join us in term of growth and opportunities
A fast-learning environment, entrepreneurial and strong team spirit
A diverse and inclusive workplace with over 45 nationalities
A competitive salary package & benefits
At our company, we believe diversity, equity and inclusion are core to our journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
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