Overview
Join to apply for the Facilities Manager role at Evolve FM .
The Facilities Manager is responsible for managing the day-to-day activities related to client properties and ensuring exceptional service delivery. Acting as a client champion, the Facilities Manager will serve as the primary point of contact for client stakeholders. This role encompasses a range of property-related responsibilities, as required by the client and detailed below.
Company Description
Evolve FM is Australia's first 100% Indigenous-owned facilities management company that provides integrated services to both government and private sector clients. Based in Australia, Evolve FM offers strategic portfolio, financial, contract, lease administration, procurement, project, and maintenance management services, as well as data analytics. Evolve FM is committed to promoting Indigenous enterprise by hiring and supporting Indigenous Australians and businesses. Their clients include various Australian governmental departments and agencies, ensuring excellent service delivery and Indigenous engagement.
Main Duties
Client/Stakeholder Management and Technical Facilities Services
* Proactive client/stakeholder management, focusing on exceeding client expectations and building strong relationships at all organizational levels. Engaging with stakeholders to understand and meet their needs.
* Identifying opportunities for value-added services through Facilities Management (FM).
* Attending and managing monthly and ad-hoc meetings, ensuring action items are completed. Coordinating regular FM meetings and providing technical facilities services.
* Acting as the primary contact for contractors, conducting site inductions, and ensuring access protocols are followed for work orders.
* Additionally, supporting the Manager of the Property Services Team and performing other activities as directed.
Facilities Management Support and Property Maintenance Plans
* Familiarise with and manage the process of loading jobs using the work order management system.
* Develop property efficiency solutions, including strategies to reduce email/communications traffic. Recommend technical solutions to the client to improve processes and add value to the relationship.
* Follow up on outstanding jobs by directly engaging contractors and updating affected client staff on work order progress.
* Ensure the facilities management team consistently delivers high levels of client communication and service, championing the client's needs.
* Maintain a sound understanding of the Property Asset and Maintenance Plans/Schedules for every client site.
* Collaborate with National Company Teams to ensure property requirements and information are current and accurate.
Vendor and Contractor Management
* Review the performance of downstream contractors
* Collaborate with Company Procurement and the facilities team to manage contractor performance.
* Ensure Evolve FM provides accurate and timely communications regarding procurement and contractor information to the client Property team.
Service Improvement and Reporting/ Data Management
* Identify service gaps and implement effective changes for client sites.
* Develop and encourage process improvements, focusing on continuous improvement in service delivery.
* Explore innovative solutions to enhance the client relationship and service delivery.
* Achieve set Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.
* Generate operations and ad-hoc reports as required by the client, ensuring data accuracy.
* Collaborate with the Evolve FM team to fulfill specific client reporting or information requests.
* Monitor and input action items, assisting with resolution.
Operations Management
* Recommend and implement continuous quality improvement practices and industry best practices.
* Ensure all Critical Environment (CEM) requirements are met.
* Regularly review operations to identify opportunities for cost reduction and improved operational standards. Provide after-hours assistance as required.
* Manage and monitor core service minor works at Sydney sites, including developing project plans and processes for minor works as needed.
Risk Management and Health & Safety Management
* Develop and maintain a property risk management program, including audits, as required.
* Ensure disaster recovery and business continuity plans are implemented and maintained.
* Implement and maintain escalation and incident reporting procedures.
* Assist in developing guidelines and strategies for compliance with Evolve FM's business conduct standards.
* Ensure a safe working environment is provided at all times.
* Maintain compliance with statutory regulations regarding fire, health, and safety standards
Qualifications
A Bachelor's degree in facilities management, building, business, or a related field, or 3-5 years of experience in facilities, property management, hospitality, or a related sector along with people management.
* Ability to obtain and maintain a Working with Children and Vulnerable People clearance.
* Ideally, a trade background in HVAC, hydro, or electrical.
Experience
* Strong technical experience in facilities management (FM) and at least 5 years of work experience in similar disciplines.
* Knowledge of vendor management for specialized services.
Skills
* Proficiency in managing diverse stakeholder groups and strong communication skills.
* Familiarity with technical aspects of property management, including systems like Computer Room Air-conditioning, Chiller systems, Fire Protection, Mechanical & Electrical systems, and BMS systems.
* Ability to understand and interpret commercial contracts and manage budgets.
* Financial analysis skills and knowledge of building systems and services.
* Experience with Property Services Coordinated Procurement arrangements and financial services knowledge.
* Understanding of Workplace Health and Safety (WHS) requirements.
* Familiarity with client management systems and the ability to work cohesively in a team.
* Strong problem-solving and stakeholder management skills, particularly with contractors.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Facilities Services
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