Build meaningful working relationships with your clients
Diverse Roles available - Casual nursing for ENs, EENs & RNs. Work with one or two clients.
Plethora of ongoing training - internal and external
24/7 Support available to you
Local family owned business driven by values
Flexibility with hours
Choose your availability - we find you shifts to meet your availability
Above Award Pay Rates
General nursing includes, but not limited to - Tracheostomy Care, PEG, Wound Care, Medication - administration and management, Catheter Care, Personal Care, Diabetes Management, Stoma Support, Managing Consumables, Training Support Workers
Purpose : Making Lives Better through Happier Ageing.
We promote positive ageing for Australia's older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.
As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with a local family owned and operated organisation, changing the way we deliver home care through our Happier Ageing philosophy.
As a Nurse Next Door Nurse and Caregiver, you are passionate about Making Lives Better and
Always put clients and staff first
Are warm and caring
Think of creative solutions and always find a better way
Follow through with commitments and build great relationships
Go above and beyond (even when no one is looking)
Job Summary
As a Care giver/ Nurse you are responsible for initiating Happier Ageing experiences for Clients and Caregivers. As well as supporting the daily operations of the business. In every Client care situation, you seek innovative solutions. You are able to support with delegatedcare management from the first visit to the end of service. You will drive results through the following main duties and responsibilities:
Client First Visits
Ensures that the First Visit introduction to the client and caregiver represents the Nurse Next Door brand, culture and premium care experience
Assists in reviewing Clients schedule to clarify any questions
Reviews Client Care notes in Alayacare with the caregiver, including the care plan and documentation
Continuity of Client Care
Facilitates Happier Ageing by helping clients stay connected to their hobbies and interests
Audits Client Care plan, replenishing progress notes, updates care plan, flowsheets, MARs, signature logs, etc
Review documentation and follows up with any care related concerns
Identifies changes in level of care and communicates recommendations with Care Designer in a time sensitive manner (ex. Has the Client care changed? Does the Client require more care?)
Accurately follows instructions according to nursing delegations
Actions client needs with a sense of urgency
Reviews Client experience through NPS, achieves goal of 10, to ensure premium care is provided
People Leadership
Creates a positive Caregiver experience — Caregivers are set up for success in their role, they have client information and necessary training to provide premium care
Oversees staff performance - ensures caregiver is the perfect match for every client assignment
Delegates care and provides training and support as needed
Fosters a spirit of Happier Ageing amongst Caregivers to ensure a premium employee experience
Reviews Caregiver experience through NPS, achieves goal of 10, to ensure premium employee experience is achieved
Supports with client visits as needed, according to caregiver cancellations and urgent care
Administration
Maintains excellent documentation practices
Reviews client and staff records to ensure for accuracy and completeness
Directs the maintenance of client & personnel records to meet employee, organisation and statutory requirements and entitlements
Availability
Flexibility is required
Part time/Full time/Casual for the right applicant
Some on-call evenings and weekends required
Business Relationships
Reports to the Care Designer (Registered Nurse)
Works closely in partnership with the Caregivers, Nurses and Managing Directors
Key Metrics
Consult Conversion
Driving Revenue
NPS; Client and Employee Score of 10
Qualifications
Education Requirements
AHPRA registration - EN, EEN or RN
Nursing background is required
CPR and First Aid Certification
National Police Check (Aged care specific)
Working with Childrens Check
Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)
Car and valid driver's license
Experience Requirements
Strong computer skills, proficient in G-Suite (Docs, sheet, drives, calendar)
Exceptional written and verbal communication skills
Intentional organisation, planning, time management and multi-tasking skills
Customer service and leadership background considered an asset
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