Responsibilities
:
1. Lead the design, implementation, and deployment of ServiceNow ITOM solutions for our clients, ensuring alignment with their business objectives and requirements.
2. Serve as the subject matter expert for ITOM processes and best practices, providing guidance and rmendations to clients and project teams.
3. Collaborate with clients and project stakeholders to gather requirements, analyse business processes, and identify opportunities for process optimization and automation.
4. Configure and customize ServiceNow ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet client-specific needs.
5. Develop technical specifications, workflows, and integration requirements to support ServiceNow implementation projects.
6. Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
7. Conduct training sessions and knowledge transfer activities to enable client teams to effectively use and maintain the implemented solutions.
8. Stay updated with the latest ServiceNow trends, features, and releases, and proactively rmend enhancements or new functionality to clients.
Basic Qualifications:
9. Minimum 6-8 years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules.
10. Certified Implementation Specialist certifications in ITSM and ITOM
11. Strong knowledge of IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
12. Hands-on experience in designing and configuring ITOM solutions in the ServiceNow platform.
13. Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
14. Experience with ServiceNow CMDB and integration with third-party tools and systems.
15. Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolveplex technical issues.
16. Strongmunication and interpersonal skills, with the ability to effectively collaborate with clients and project teams.
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