Support Officer, Fines & Debt – Customer Service
Operations Team (CSOT)
* Employment: Multiple Ongoing Opportunities- 35 hour working week
* Location: Office location is flexible across our NSW locations (Lithgow, Gosford, Maitland, Parramatta and Wollongong)
* Salary: $84, ,701 + Super + Leave Loading
* Application closing date: Wednesday, 11th of February 2026 at 10:00am
The Support Officer role sits within Revenue NSW in the
Customer Service Operations Team. We are the state's principal revenue
management agency and are a part of the Department of Customer Service (DCS).
We manage taxes, fines, debts and administer grants in a fair, efficient and
timely manner. Through this we give back to the community and fund essential
State services for the people of NSW.
About the team
CSOT is responsible for high level debt
management. The primary function of the team is taking inbound
customer calls and enquiries in a high-volume Contact
Centre environment, to collect and resolve complex NSW Fines
debt. Our team are scheduled 7am – 7pm Monday to
Friday on a rotational roster to provide frontline customer
support.
As a Support Officer, you will provide timely and accurate
information and advice to NSW customers. You will be ensuring high levels of
customer service and a quality customer experience which is easy, convenient,
and as secure as possible.
We work in a fast-paced contact centre environment
delivering positive experiences for our customers whilst assisting the NSW
Government in resolving fines and outstanding debt.
About
the role
* As a Support Officer, you will be scheduled to work between 7am and 7pm Monday to Friday
* Our team are scheduled over 35-hour week with varying start and finish times based on our customer requirements scheduled in advance.
* Being a Contact Centre role, the team take amix of inbound and outbound calls daily
* We assist customer in resolving their outstanding debt by having collection conversations and advising of other resolution options available while maintaininghigh standards
* While the work is primarily phone based there are someother off phone duties required by the business which is scheduled ADHOC.
About You
To be successful in this position you will have:
* Experience in a contact centre or within a similar setting, with an ability work within a scheduled environment across a 7am to 7pm bandwidth
* The ability to deliver multiple customer service activities and services in line with business needs
* Proven ability in providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment
* Excellent written and verbal communication skills.
* The ability to follow complex knowledge management processes.
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked
* Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
* Learning tools are available for ongoing professional development
* Health and wellbeing programs
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here
How to apply
To apply for this role, please submit your resume and cover
letter by clicking the apply now button.
For role-related queries, please contact Jessica Maher at Or James Felstead at
We are here to help
Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please click here.
If you do not meet all the criteria but still feel that you can succeed in this role, we welcome your application. You can discuss any enquiries regarding this role with Esther Dah on or at
If you are successful in progressing through the application process you may be asked to complete additional assessments as part of the recruitment process.
Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
Visit our Careers site to find out more about us and our colleagues.
Salary Grade 3/4, with the base salary for this role starting
at $84,659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Esther Dah via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday, 11th of February 2026 at 10:00am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process