Join Our Team at Maple Community Services
About Us
At Maple Community Services, we are a NDIS approved Disability Service Provider dedicated to enhancing the lives of people with all abilities across Australia. Since our inception in 2018, we've specialised in Mental Health and supporting individuals with Criminal Convictions, but our services extend to all who require our assistance. We are proud to foster a workplace that values creativity, individualism, and innovation, offering our team members a dynamic environment where they can truly be themselves, make a difference, and leave a positive footprint in the disability arena.
About the Role
As an NDIS Case Worker, you'll be the heartbeat of our mission, providing unparalleled support and services to our participants under the National Disability Insurance Scheme (NDIS). Your role is crucial in building and maintaining positive relationships with participants, their families, and support networks. You will be the primary point of contact for participants, ensuring their needs are not just met but championed, within our organisation.
Roles and Responsibilities
Case Management
* Oversee the case management for clients, including Support Independent Living (SIL) and complex care clients.
* Demonstrates a client-focused approach to service delivery, prioritising the well-being and satisfaction of participants.
* Builds positive relationships with participants and stakeholders through regular communication, addressing any barriers in service delivery, and celebrating achievements and positive progression.
* Responds promptly and effectively to participant needs, concerns, and requests, providing the best possible support and assistance.
* Continually seeks to improve client service outcomes through proactive measures, feedback analysis, and implementing best practices in case management.
* Needs Assessment: Conduct comprehensive assessments of clients' needs, preferences, and goals to ensure personalised support and service delivery.
* Develops personalised care plans in consultation with clients, tailoring services to individual needs and goals.
* Advocacy and Empowerment: Advocate for client’s rights, preferences, and choices within the NDIS framework, empowering them to actively participate in decision-making processes regarding their care and support.
* Oversee the implementation of behaviour support plans, ensuring compliance with restrictive practice authorisation obligations, monitoring expiration dates, requesting new plans, managing submissions and administration tasks, and participating in authorisation panels.
Compliance
* Maintain detailed records of client interactions, support plans, progress notes and outcomes in accordance with company policies and NDIS guidelines.
* Update risk assessments and services agreements.
* Conduct regular audits of client profiles to ensure compliance.
* Ensure all case management activities comply with NDIS guidelines, standards, and company policies.
* Complete weekly compliance tasks.
* Identify and address compliance issues promptly and effectively.
Engagement
* Communicates frequently with stakeholders through general outreach and regular check-ins, fostering open communication and collaboration.
* Reports and shares relevant information with stakeholders, such as incident reports or notable observations during service delivery, to ensure transparency and effective decision-making.
* Demonstrates preparedness and attentiveness during visits within the community, ensuring productive and meaningful client visits.
* Organises and participates in community engagement opportunities, promoting the organisation's services and building partnerships.
* Utilises feedback from stakeholders to improve engagement strategies and enhance service delivery.
* Respond promptly and effectively to client’s urgent or crisis situations, coordinating appropriate support services and resources to ensure their safety and well-being.
Communication
* Communicates effectively with team members, participants, managers, and stakeholders.
* Adheres to communication expectations, ensuring that information is relayed accurately and in a timely manner.
* Actively listens and responds appropriately to feedback and suggestions from others.
* Demonstrates the ability to convey complex information in a clear and concise manner.
* Utilises appropriate communication channels to request and deliver information and actions.
Administration
* Participate in a rotating after-hours roster.
* Respond to emails and administrative work in a professional manner.
* Identify and escalate issues which require urgent attention.
* Act promptly on all correspondence.
* Manage all data collection tools as needed.
* Support the department in filing and documenting resources.
* Any other ad hoc requirements or requested made by the senior management team.
* Participant in a rotating roster for the company’s after-hours line.
* Maintain confidential and accurate documentation and records in relation to the provision, of participant’s care, preferences, and reverent service delivery information.
* Take reasonable care for your own health and safety, and that of others, at the workplace by working in accordance with the relevant legislative requirements and Company’s Health, Safety and Wellbeing policies and procedures.
Disclaimer: Only shortlisted candidates will be contacted externally by our HR team. Please note that we do not request personal details or documents during the initial recruitment process.
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Benefits:
* Employee mentoring program
* Professional development assistance
* Work from home
Experience:
* NDIS : 2 years (Required)
Licence/Certification:
* Full Driver Licence (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person