About the Role
We are seeking a qualified and friendly Service Receptionist to be the first point of contact for our guests. You will handle inbound calls and walk-ins, schedule service bookings, coordinate courtesy vehicles, and support the Service Advisors and Workshop Controller to keep the day running smoothly. This is a front-of-house role suited to someone who enjoys a rapid-paced workplace, clear communication, and excellent customer service.
Key Responsibilities
Greet guests, manage the service reception desk, and answer phones
Create and confirm service bookings, update customer details
Assist with loan cars, transport, and handover coordination
Prepare job folders, filing, and basic invoicing support
Monitor the reception inbox and respond to enquiries promptly
Maintain a tidy, professional reception area and waiting lounge
Work closely with Service, Parts, and Workshop teams to resolve issues quickly
Skills & Experience
Previous experience in reception, customer service, or admin
Confident communicator with a warm, professional manner
Strong attention to detail, accurate data entry, and basic MS Office skills
Ability to juggle competing priorities and stay calm under pressure
Automotive or dealership experience is valued, not essential
Current Australian working rights and a valid driver’s licence
Perks
Competitive remuneration, plus incentives
Training and clear pathways for growth opportunities across Eagers Automotive
Learning Together program and internal development opportunities
Employee assistance program via TELUS Health
Manufacturer training and exposure to leading automotive brands
Staff discounts and on-site parking
Supportive team culture and stable rostered hours
How to Apply
Click “Apply” and include your resume. A short cover letter outlining your customer service experience is welcomed. Shortlisted applicants will be contacted for next steps.
Challenger Ford is a part of Australia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.