As a key contributor to our Network Operations team, you will play a pivotal role in ensuring the seamless performance and availability of our network.
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This dynamic position involves hands-on operational execution, technical governance of suppliers, and service assurance areas such as Change, Problem, and Incident Management.
Working closely with Managed Service Suppliers, equipment vendors, and Network Engineering teams, you will support the successful rollout of new technologies, continuous service improvement initiatives, and alignment with our broader network strategy.
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Key responsibilities include resolving complex network faults beyond the Managed Service's scope, managing critical incident escalations to minimize customer impact, and contributing to network expansion strategies.
Additionally, you will provide technical insights into KPIs and SLAs, identify performance gaps, and support resolution efforts through stakeholder collaboration.
The ideal candidate will possess extensive hands-on expertise in maintaining and troubleshooting multi-vendor IP and security networks in a Tier 2 or Tier 3 environment.
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Required skills include high proficiency in IP/MPLS technologies, including BGP, OSPF, IS-IS, and Segment Routing, as well as demonstrated capability in maintaining and troubleshooting large-scale IP/MPLS networks within service provider environments.
Experience with network automation tools, such as Python and Ansible, is desirable, as is Cisco CCNP SP and above, and/or equivalent vendor certifications.
Furthermore, sophisticated skills in configuring and troubleshooting IPSec/GTP tunnels, IPS, high-availability setups, and 2FA are highly valued.
The successful candidate will be part of a supportive team environment, offering opportunities for growth and development, and access to resources, webinars, and support via the 'Parents at Work portal.'
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At Optus, we value diversity and inclusion, and are committed to creating an inclusive and equitable work environment that supports the well-being of all employees.
Our recruitment process aims to ensure equal employment opportunities for individuals from diverse backgrounds, and we encourage applicants to contact us if they require any adjustments or accessibility support.
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