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About The Role
We're on the lookout for a Quality Control Analyst to join our Financial Crime Operations team, with a focus on Enhanced Customer Due Diligence (ECDD).
This role plays a key part in helping us mitigate financial crime risks by ensuring our policies, procedures, and standards are being applied correctly across operational activity.
You'll be part of the team responsible for ongoing monitoring of how our people fulfill their Financial Crime obligations—assessing AML and ECDD functions and reporting any compliance gaps.
As an Analyst, you'll ensure that everything meets the mark before it goes out the door. You'll work closely with the QC Manager and Senior Analyst to uphold our QC standards across various business groups, and contribute to collaboration sessions, forums, and QC-Ops working groups that help shape our processes.
You'll engage with stakeholders across ECDD Operations, AML Operations, Fraud Investigations, Financial Crime Analytics & Systems, FCC, Risk & Assurance, and KYC Operations—so relationship-building and clear communication are essential.
About You
Our ideal candidate has a strong understanding of QC or Financial Crime Operations, with experience in a similar role. You are familiar with ECDD work types and have a solid grasp of AML investigations and reporting.
Experience in AML/CTF compliance, enhanced customer due diligence, and customer exits is required. Experience in sanctions screening, TTRs, IFTIs, and fraud investigations is desirable but not mandatory.
You are confident in identifying process gaps, writing detailed assessments for high-risk cases, and advising senior leaders independently. You excel at translating complex information into clear insights and are comfortable coaching others on QC standards. Familiarity with regulatory responsibilities and the importance of accuracy is essential.
Beyond technical skills, we seek someone curious, collaborative, and genuinely committed to meaningful work. You thrive in a team that values open communication, continuous improvement, and a shared goal of safety for our customers and business.
If you enjoy working across teams and are ready to make a difference, we'd love to hear from you.
About Us
BOQ Group is a unique collection of challenger brands with a purpose—providing a genuine alternative to Australian financial services for customers and employees.
Our brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) serve different customer segments but share a common goal: to build social capital through banking. We aim to create trust, explore staff potential, and believe small gestures and big ideas can change communities.
Our inclusive vision fosters a workplace that values diversity and creates new opportunities, where everyone feels confident to bring their best selves. We embrace differences and reflect the communities we serve.
Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by WGEA. In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity.
Our Benefits
We offer a comprehensive benefits package to support your professional and personal growth, including:
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum requirements
* Option to purchase additional annual leave
* Discounted private health insurance
* Employee Assistance Program (EAP)
* Access to employee network groups (First Nations, LGBTQIA+, Multicultural, etc.)
* Pride in Diversity membership
We are committed to creating a supportive, inclusive workplace. Join us and be part of a company that values its people and community
How To Apply
To apply, follow the links or visit our Careers Page. We encourage Aboriginal and Torres Strait Islander People to apply.
We celebrate diversity and inclusion. When applying, feel free to share your pronouns and any reasonable adjustments needed for the interview process.
Successful applicants will undergo background screening as part of our compliance with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity, criminal, immigration, academic, and other checks.
Please no agency applications.
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