Job Overview
The successful candidate will serve as the chief host, brand ambassador, and experience creator for the property.
* Align operations with company vision, goals, purpose, and values
* Lead a high-performing team culture focused on engagement, development, and retention
* Deliver exceptional customer service and elevate guest experiences
* Drive revenue growth through strategic pricing and occupancy management
* Maximise profitability through cost control and strategic initiatives
* Apply sales leadership across customer acquisition and management
* Ensure robust internal controls for financial, stock, and security management
* Interpret and act on budgets, forecasts, and P&L reports
* Build strong relationships with customers, suppliers, community, and EVT Group stakeholders
* Respond proactively to feedback across digital channels
* Uphold company Code of Ethics, CSR commitments, and Work Health & Safety standards
* Key responsibilities include:
* Leadership and Team Management: Lead a high-performing team culture focused on engagement, development, and retention
* Customer Service and Experience: Deliver exceptional customer service and elevate guest experiences
* Revenue Growth: Drive revenue growth through strategic pricing and occupancy management
* Profitability and Cost Control: Maximise profitability through cost control and strategic initiatives
* Sales Leadership: Apply sales leadership across customer acquisition and management
* Internal Controls and Financial Management: Ensure robust internal controls for financial, stock, and security management
* Budgeting and Reporting: Interpret and act on budgets, forecasts, and P&L reports
* Relationship Building and Feedback: Build strong relationships with customers, suppliers, community, and EVT Group stakeholders
* Code of Conduct and CSR: Uphold company Code of Ethics, CSR commitments, and Work Health & Safety standards