Our client is a well-established and fast-growing insurance builder, based in Docklands, Melbourne. With a collaborative culture and clear systems in place, this is a business that values people who take ownership and thrive in a fast-paced environment. As the Claims Coordinator, you’ll be the central point of contact for managing claims from start to finish. Key Responsibilities Register and manage client claims within the Prime claims/project management system Triage claims by urgency and complexity, allocating them to the appropriate teams Support Construction, Estimating and Desktop Solutions teams with day-to-day coordination Appoint, schedule and liaise with specialist reporting contractors, monitoring KPIs Coordinate Estimators, Construction Supervisors and external contractors for urgent and emergency works Respond to customer enquiries and drive timely resolution Support contractual, compliance and client service obligations Manage incoming calls and internal communications Process jobs, invoices and provide general administrative support React quickly to urgent issues and shifting business priorities About You Previous experience in claims coordination, construction admin, insurance, or a similar fast-paced role is a must Strong organisational and triage skills with the ability to prioritise under pressure Confident communicator with a customer-focused mindset Comfortable working across multiple systems and stakeholders Proactive, adaptable and solutions-driven Why Apply? Be part of a supportive, high-performing team Varied role with real responsibility and impact Stable business with clear processes and growth opportunities Apply now or contact Gabi Staniute on 0401 905 585 for a confidential discussion.