Director, Retail Operations & Consumer Excellence - Pacific
Purpose & Overall Relevance for the Organization:
The Director of Retail Operations and Consumer Excellence strengthens market position by leading operational strategy across all Pacific (Aus & NZ) retail concepts, while designing and implementing efficiencies that drive sales growth and improve profit margins. With a people-first, hands‑on approach, this leader builds a trusting, empowering team environment that motivates high performance. By collaboratively assessing business results and the retail environment, they make clear, strategic and tactical decisions that drive outcomes.
Key Responsibilities / Authorities:
* Full ownership of retail channel P&L by optimizing sales and meeting all financial targets and KPIs.
* In collaboration with the Global Retail CoE, develop and execute key initiatives and strategies that will innovate day‑to‑day operations of the stores to increase sales, reduce cost ahnd drive profitibility and key KPIs.
* Partner with RBO teams - Merchandising, Planning, Store Development, Brand and Marketing to advocate for retail store needs, effectively plan and execute all operational activities and produce best‑in‑class retail store experience.
* Manage store level execution through District Managers and Store Managers to ensure maximisation of sales and profit, outstanding customer service, policy compliance and operational standards.
* Collaborate with, support and empower District Managers in the areas of business planning, selling skills, leadership, and operational excellence to ensure the financial achievement for Pacific Retail.
* Lead the execution of retail staff onboarding and training with the Global Sales Academy team to ensure implementation of training is consistent and well supported across the retail fleet.
* Oversee the implementation and execution of all digital strategies including Omnihub to enhance both the employee and consumer experience to create efficiencies and heightened storytelling.
* Align with Buying and Marketing team to implement initiatives to drive incremental traffic and increase conversion.
* Partner with Loss Prevention to create product launch plans that focus on seamless execution within stores and ensure a on‑going focus on LP policies and procedures.
* Enable and cultivate a retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion.
* Work effectively with the Sr. Director of Retail to ensure continuous innovation and development in every aspect of the business as well as effective day‑to‑day communications.
* In partnership with Human Resources, execute performance and career path development for all team members, both direct reports as well as store teams.
* Build and foster relationships with key partners within global retail teams.
* Travel to stores to remain informed on all retail store front‑line activity, enhancing strategic decision making, building relationships with teams and ensuring best‑practice and compliance.
Key Relationships:
* Retail Fleet
* Store Development
* Retail Marketing
* Global Centre of Excellence (CoE)
* Human Resources
Knowledge, Skills and Abilities:
* Exceptional and engaging leadership and management skills that empower teams and quickly build both internal and external confidence in business direction.
* Advanced Proficiency in software applications such as MS Office and Power BI
* Excellent verbal presentation and written communication skills with strong command of the English language
* Strong knowledge of the Retail landscape and Retail Award in Australia and New Zealand
* Ability to portray a confident, positive, and winning attitude in challenging business interactions.
* Strategic, self‑starter whothrives in a fast‑paced and structured environment.
* Strong knowledge and understanding of profit and loss statement and store Key Performance Indicators to make commercial decisions based on sound financial judgment.
* Excellent time management and problem‑solving skills as well as the ability to use good judgment and make strong independent and collaborative decisions with speed.
* Excellent relationship‑building skills at all levels of the organisation
* Ability to travelup to40% of the time across the Pacific region and internationally as needed.
Requisite Education and Experience / Minimum Qualifications:
* Tertiary degree relating to business leadership and operations.
* 10+ years related experience and/or training.
* Minimum of 5 years people leadership experience.
* Experience working for a global brand, ideally sporting goods and fashion retailer.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
* COURAGE:Speak up when you see an opportunity; step up when you see a need..
* OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow‑through.
* INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
* TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
* INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
* RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.
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