Workplace Relations (Investigations) Officer
Join Our Growing Health, Safety & Wellbeing Team — changing lives across Northeast Victoria and more recently across Gippsland
For over three decades, Junction Support Services has been changing lives across Northeast Victoria and, more recently, across Gippsland — supporting individuals and families to achieve their full potential.
We're strengthening our culture of fairness, safety, and accountability with a new Health, Safety & Wellbeing Team, and we're seeking an experienced, values-driven Workplace Relations (Investigations) Officer to join us.
If you're committed to ethical conduct, procedural fairness, and building trust in workplace systems, this role offers the opportunity to contribute meaningful, organisation-wide impact within a purpose‑led community services environment.
The Role
Reporting to the Health, Safety & Training Risk Manager, this role leads high‑quality workplace investigations and supports organisational compliance with legislation, standards, and sector expectations.
Key Responsibilities
Conduct and manage workplace investigations into adverse events, complaints, and reportable matters in line with legislation and Junction policies.
Ensure investigations are timely, confidential, trauma‑informed, and procedurally fair.
Prepare high‑quality written investigation reports, including findings, recommendations, and identification of systemic issues.
Support leaders and staff through investigation and resolution processes.
Monitor trends arising from investigations and contribute to continuous improvement initiatives.
Build strong, professional relationships with internal and external stakeholders, including People & Culture, senior managers, and partnering agencies.
Provide subject‑matter expertise into policies, training, and broader organisational safety and risk strategies.
What You'll Bring
Qualifications in HR, Workplace Relations, Law and/or Occupational Health & Safety, or significant equivalent experience.
Demonstrated experience conducting workplace investigations, including interviewing, analysis, and preparation of formal reports.
Strong understanding of WHS regulatory obligations and risk‑based thinking.
Excellent interpersonal, communication, and written reporting skills.
Ability to uphold confidentiality, impartiality, and procedural fairness.
Proven capacity to work autonomously and manage competing priorities.
Certificate in Workplace Investigations or equivalent.
Experience in the community services, not‑for‑profit, or government sectors.
Compensation & Benefits
$56.09 per hour + NFP Salary Packaging (up to $15,900 p.a.)
5 weeks annual leave + 17.5% leave loading (on 4 weeks)
Supported professional development ($500 or 50 hours p.a.)
Access to EAP and professional/clinical debriefing supports
Supportive, values‑driven culture committed to safety, equity, and innovation