Job Description:
As a Desktop Support Technician, you will be the go-to expert on site, providing professional, timely and effective IT support to our fast-growing office. You will be fully backed by a robust 10-member desktop support network spanning across New Zealand and Australia.
This is an exciting opportunity to join our dynamic team in Auckland, where you will play a critical role in ensuring the smooth operation of our IT systems.
Key Responsibilities:
* Provide technical support, including software, hardware and network support, and identify and resolve IT troubleshooting activities.
* Project manage medium-scale IT projects and lead business projects.
* Deliver high levels of customer service by analysing user needs and developing rapport with clients.
* Participate in automation, deployment, and maintenance of standard operating environments.
Required Skills and Qualifications:
* Minimum of 2 years' experience in an enterprise or large-scale business environment.
* Demonstrated ability to manage incidents and requests in a Windows and Mac environment at a high level.
* Demonstrated knowledge of core Microsoft technologies, including Active Directory, Azure O365, and Exchange Server.