IT Support Professional
This is an exciting opportunity to work in a dynamic local council organization.
* This role involves providing IT support to users, including level 1 and 2 assistance.
The ideal candidate will have experience working in an IT service desk environment and possess strong problem-solving skills. This position offers the chance to work in a team-oriented environment, utilizing technical knowledge to resolve user queries efficiently. For those with an interest in technology and customer service, this role provides a fulfilling opportunity for growth and development. Key responsibilities include responding to user inquiries, resolving technical issues, and maintaining accurate records of all interactions.
About the Role
This contract-based position is situated within the Canterbury-Bankstown Council area, offering a competitive remuneration package. We are seeking an individual who is committed to delivering exceptional service, able to communicate effectively, and possesses a passion for staying up-to-date with emerging technologies. If you are a motivated and organized professional with a keen eye for detail, we would love to hear from you!
Responsibilities:
* Provide technical assistance to users via various communication channels.
* Maintain accurate records of all interactions and perform data entry tasks as required.
Requirements:
* Experience working in an IT service desk environment.
* Strong technical problem-solving skills.
We Offer:
* A competitive salary based on your experience.
* An opportunity to work in a dynamic and supportive team environment.