Branch Manager – TWEED
Lead. Inspire. Grow.
Smarter Communities is seeking a dynamic and experienced
Branch Manager
to lead our Tweed-based Community Management Team. This is a pivotal leadership role with a strong focus on customer satisfaction, team development, and business performance.
About The Role
Reporting to the State Manager, you'll oversee a team of Community Managers and branch employees. Your mission: drive customer retention and growth, foster employee engagement and wellbeing, and lead a profitable, progressive branch aligned with strategic goals. You'll be the face of exceptional service, a mentor to your team, and a champion of innovation and continuous improvement.
Key Responsibilities
* People Leadership: Inspire and develop your team, embed training programs, and cultivate a psychologically safe and inclusive workplace.
* Customer Leadership: Champion a customer-first culture, resolve escalated issues, and support retention and growth strategies.
* Business Leadership: Manage budgets, drive revenue, and identify new business opportunities while maintaining operational excellence.
* Change Leadership: Lead transformation initiatives, implement new systems and processes, and guide your team through change with empathy.
* Industry Leadership: Represent Smarter Communities at industry events, contribute to award nominations, and build a strong professional profile.
What You'll Bring
* Relevant state licensing (Class 1 Licence NSW)
* Qualifications in Management, Real Estate, Business, or related fields
* Proven success in leading medium to large teams in a client-focused environment
* Strong financial and business acumen, especially in budget management
* Deep understanding of Body Corporate/Strata legislation
* Exceptional communication, coaching, and stakeholder management skills
* A growth mindset, high emotional intelligence, and a passion for empowering others
Why You'll Love Working Here
* At Smarter Communities, we're committed to creating vibrant communities and empowering our people.
* You'll be part of a forward-thinking organisation that values innovation, collaboration, and continuous improvement.
* Hybrid working model with flexibility
* Ongoing training and career development
* Wellbeing perks like birthday leave and the option to purchase extra leave
* A supportive team that wants to see you succeed
About Smarter Communities
Smarter Communities is one of Australia's largest privately owned community management companies. We manage over $30 billion in property across NSW, QLD, SA, and VIC.
Our mission is simple: deliver smart solutions to create better lifestyles for people living and investing in our communities.
What You Need To Do Now
If this role sounds like the right fit for you, click the 'Apply' button now.