We are seeking a driven and passionate Café Operations Manager to join our team.
Café Operations Manager Job Description
This is an exciting opportunity to lead the day-to-day operations of one or more cafes, providing exceptional customer service, managing staff, and driving business growth.
* Main Responsibilities:
* Manage staff compliance with rosters, punctuality, presentation, and customer service
* Maintain provision of efficient service, cleaning, restocking, and waste management
* Conduct cash reconciliation, monitor variances, and report discrepancies
* Provide hands-on operational role, high customer service, and professional behavior
Requirements:
* Minimum 2 years experience in a management role
* Strong barista knowledge, hospitality experience, and team leadership skills
* Dedicated to working hard to achieve results for the business
About This Role
This is an excellent opportunity for someone who is looking for a challenging and rewarding career in café management. As a Café Operations Manager, you will be responsible for leading a team of staff, managing the daily operations of the cafe, and ensuring that customers receive an exceptional experience.
You will have a strong focus on delivering high-quality products and services, as well as maintaining a clean and safe environment for customers and staff alike. You will also be responsible for monitoring sales, managing stock levels, and controlling costs.
In return, we offer a competitive salary, opportunities for career progression, and a supportive work environment.
Key Performance Indicators (KPIs):
* Customer satisfaction
* Staff retention and development
* Sales growth and profit margin
* Compliance with health and safety regulations