* Looking for a great role with lots of variety?
* Want to work close to home in a friendly environment?
* Looking for a great workplace that values employee wellbeing?
* Full-time, Monday to Friday, $42 per hour (nearly $83k) + 12% Super
Superior Home Health Services is a full-offer, community care organisation providing in-home health care with a difference from Brisbane to Gympie, including the Sunshine Coast.
We are currently seeking a motivated and enthusiastic Administrative Officer / Client Services Officer to join our corporate support team based in our fabulous offices in the heart of Gympie.
If you thrive in a high-energy setting, you possess exceptional problem-solving abilities, and are adept at juggling multiple priorities, this is an exciting opportunity to contribute to the success of our dynamic workplace.
About the role:
Reporting to the Director Corporate Services, the Client Services Officer is a vital member of our workforce team, responsible for creating efficient and effective Support Worker schedules to ensure seamless operations. The ideal candidate will have excellent organisational skills and attention to detail, and have the ability to balance employee availability, business demands, and compliance requirements. The role demands adaptability, quick decision-making, and excellent communication to handle real-time adjustments and unforeseen challenges.
The successful candidate will have exceptional customer service skills and a can-do attitude, can manage a high-volume workflow, and multitask between phones, emails and scheduling. Your commitment to quality service enables our valued clients to live safely and independently in their own home.
Experience in a similar role is essential, ideally, you will have at least 12 months experience.
Your main responsibilities will be to:
* Work with the care delivery and clinical team to ensure client schedules provide the level of continuity and consistency clients expect.
* Manage Government funding administrative tasks related to the procurement of aids and equipment for clients.
* Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services to ensure effective and efficient operations.
* Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
* Ensure notes, correspondence and documentation are accurate and updated in a timely manner
To be suitable for this role you must have:
* Minimum 12 months' experience in a rostering or scheduling role
* Minimum qualification at Diploma level in Human Resources, Administration or Business will be highly regarded
* Demonstrated customer service experience (preferably telephone-based)
* Understanding and knowledge of the Social, Community, Home Care and Disability Services Award will be highly regarded
* Proficient in relevant computer applications and data entry with the ability to learn new computer systems quickly.
* Experience working with rostering/ scheduling software (Visual Care will be highly regarded) in a community care organisation
* Optimal time management and organisational skills
* Identify opportunities for improved efficiencies in scheduling
* Effective interpersonal and negotiation skills
* Ability to prioritise and work to deadlines
* Advanced administration skills and computer literacy
* Kind, positive and compassionate
* Demonstrates initiative
* Resilience - this industry is as challenging as it is rewarding
* Possess, or willing to undertake, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
* Knowledge of current social services sector, including client-centred care, is essential
Apply Now
We appreciate the interest of all applicants, and while we thank everyone for their submissions, only those who are successful will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: From $42.00 per hour
Experience:
* Scheduling/Rostering: 1 year (Preferred)
* Administration: 3 years (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person