Membership Services Representative
Are you passionate about delivering exceptional member experiences and creating a welcoming environment for all? Do you thrive in fast-paced settings where no two days are the same? We're looking for a Membership Services Representative to join our team!
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Job Description
As a Membership Services Representative, you will be responsible for providing outstanding customer service to members and guests. You will greet and bid farewell to all visitors, monitor club access, answer questions, handle member complaints, and provide tours of the facility. Your excellent communication skills and ability to work independently will enable you to successfully manage multiple tasks and responsibilities.
* Greeting and Farewell Service: Be the first point of contact for members and guests, ensuring a warm and welcoming experience.
* Club Access Monitoring: Ensure only authorized members and guests have access to the club facilities.
* Answering Questions and Handling Complaints: Provide accurate information and resolve any issues or concerns that arise.
* Providing Tours: Showcasing the club's facilities and services to potential new members.
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Required Skills and Qualifications
To succeed in this role, you'll need:
* Excellent phone and communication skills.
* Able to follow directions well and work independently.
* Punctual and organized with a strong attention to detail.
You will also require:
* Previous customer service experience is advantageous.
* Certificate 3 in Fitness qualification.
* Current First Aid and CPR certification.
* Working With Children (WWC) certificate/number from NSW, VIC, QLD.
* National Police Check (NPC) certificate within 12 months of application date.
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Benefits
We offer a supportive work environment, opportunities for growth and development, and a chance to make a real difference in people's lives. If you're passionate about delivering exceptional service and creating a positive impact, we want to hear from you!
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Others
We're an equal opportunities employer and welcome applications from diverse candidates. If you're interested in this exciting opportunity, please submit your application today!