POSITION SUMMARY:
Lanhams Motor Group are your authorised NRMA Agent. A great opportunity has become available to join our team as a Tow Truck Operator. This is an important role in supporting NRMA members across the local area by helping to keep them safe and moving. You will be on the frontline providing towing assistance.
KEY RESPONSIBILITIES
* Responding to road service calls, loading, transporting and unloading vehicles.Doing so inin a professional manner while adhering to all road rules.
* Helping to represent the Lanhams Motor Group & NRMA brandby understanding the needs of the customer and demonstrating customer-first service solutions.
* Utilising your towing and transportation expertise to analyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle according with safety standards and tow truck regulations.
* Ensure clear and appropriate communication with members, ensuring member safety and excellent customer service at all stages during the recovery process.
* Maintain tools, uniforms and equipmentso that presentation is kept to a high standard and in a serviceable condition.
* Actively contribute to working groups, toolbox talks, trials and committees to enhance operations.
* When not on tow jobs, assist in the workshop picking up and delivering customers or their cars when required. Cleaning workshop and vehicles.
CRITERIA:
To be successful in this role, applicants :
* A full valid NSW Medium Rigid Driver's License (or higher)
* A valid Tow Truck Driver's Certificate or be eligible to obtain one prior to commencement. (How to apply)
* Flexibility to work on a rotating rosterover a 7-day week (including public holidays) – for 12-hour shifts
* Exceptional customer service skills and demonstrated experience to work effectively across diverse communities.
* Knowledge and understanding of safe work practices with the ability to follow safe work procedures to ensure the highest level of safety is maintained.
* Excellent communicationand active listening skills.
* A strong team playerwith aflexible and robust attitude, together with a positive mindset.
* An ability to adapt to change and work within new and changing parameters.
* A passion for transportation, cars or trucking and/or relevant experience in the industry is desirable.
* This position will be based out of our Griffith Service Department.
Apply now & join our team