Customer Success Manager for Government Accounts
A technology observability firm in Canberra is seeking a Lead Customer Success Manager to manage complex government accounts. This role involves building strong relationships, ensuring client satisfaction, and driving account growth.
Key responsibilities include:
* Managing existing customer relationships and identifying opportunities for growth;
* Developing and executing strategies to increase revenue and expand market share;
* Collaborating with internal stakeholders to ensure seamless customer experience;
* Providing exceptional customer support and resolving any issues promptly.
Required skills and qualifications:
To succeed in this role, you should have:
* Over 6 years of experience working with government customers;
* Excellent communication and interpersonal skills;
* Strong analytical and problem-solving abilities;
* An understanding of cloud technologies and their applications in the public sector.
Benefits:
This position offers competitive compensation and benefits in a dynamic environment. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
Other information:
This role requires a high level of autonomy and self-motivation. You should be comfortable working independently and making decisions with minimal supervision.