Time left to apply End Date: August 13, 2025 (12 days left to apply)
job requisition id R-0020878
Join the change. Together, we'll make history
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it.This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role
Are you ready to make a meaningful impact in the energy sector? AGL Energy is seeking a Credit Specialist to join our Credit & Affordability team within Customer Market Operations. This full-time opportunity is open to candidates based in Melbourne or Adelaide, offering a dynamic and supportive environment where innovation and customer focus drive everything we do.
As a Credit Specialist, you'll play a pivotal role in driving debt reduction outcomes and improving customer experience through strategic initiatives and campaign delivery. You'll work within a high-performing team that values experimentation, process improvement, data-driven decision-making and process governance.
Key Responsibilities
Lead and execute credit initiatives using AGL's structured CICO delivery model.
Conduct current and future state assessments, risk analysis, and solution development.
Build business cases and track benefits post-delivery.
Deliver uplift in collections outcomes via campaign execution.
Provide expert advice on process improvement and stakeholder engagement.
Monitor performance and quality across internal and external delivery partners.
Development of documentation and governance controls on initiatives
Support capability growth within the Collections Optimisation team.
What You'll Bring
Experience in credit analytics and insight-driven program delivery.
Experience in delivering structured process improvements
Strong communication, negotiation, and conflict resolution skills.
Ability to work independently and manage end-to-end initiatives.
Risk analysis and decision-making expertise.
Why Join Us?
At AGL, we're committed to shaping a sustainable future. You'll be part of a team that values Can do. Will do, Be safe. Be supportive, and Bring on tomorrow. We offer a collaborative culture, opportunities for growth, and the chance to make a real difference for our customers and communities.
Applications close Wednesday 13th August.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant .
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008
Join the change. Together, we'll make history
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it.This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role
Are you ready to make a meaningful impact in the energy sector? AGL Energy is seeking a Credit Specialist to join our Credit & Affordability team within Customer Market Operations. This full-time opportunity is open to candidates based in Melbourne or Adelaide, offering a dynamic and supportive environment where innovation and customer focus drive everything we do.
As a Credit Specialist, you'll play a pivotal role in driving debt reduction outcomes and improving customer experience through strategic initiatives and campaign delivery. You'll work within a high-performing team that values experimentation, process improvement, data-driven decision-making and process governance.
Key Responsibilities
* Lead and execute credit initiatives using AGL's structured CICO delivery model.
* Conduct current and future state assessments, risk analysis, and solution development.
* Build business cases and track benefits post-delivery.
* Deliver uplift in collections outcomes via campaign execution.
* Provide expert advice on process improvement and stakeholder engagement.
* Monitor performance and quality across internal and external delivery partners.
* Development of documentation and governance controls on initiatives
* Support capability growth within the Collections Optimisation team.
What You'll Bring
* Experience in credit analytics and insight-driven program delivery.
* Experience in delivering structured process improvements
* Strong communication, negotiation, and conflict resolution skills.
* Ability to work independently and manage end-to-end initiatives.
* Risk analysis and decision-making expertise.
Why Join Us?
At AGL, we're committed to shaping a sustainable future. You'll be part of a team that values Can do. Will do, Be safe. Be supportive, and Bring on tomorrow. We offer a collaborative culture, opportunities for growth, and the chance to make a real difference for our customers and communities.
Applications close Wednesday 13th August.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant .
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008
Job Family Group
Business and Organization Analysis Management
About Us
We are Australia's largest energy generator & leading energy retailer.
AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological.
From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change.
We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia's largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia's National Electricity Market.
AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation.
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