Job Description
We are seeking a skilled and motivated team member to join our customer-facing team as an Operations Team Member.
* This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced retail environment.
The successful candidate will be responsible for effectively delivering store operations activities in support of a sales-focused culture and profitable sales growth.
Main Responsibilities:
* Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, marketing and promotional activity.
* Contribute to financial performance through effective inventory management and management of controllable expenses.
* Manage all sales channel fulfillment in line with procedures.
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Key Qualifications and Skills
To be successful in this role, you will need to possess the following key qualifications and skills:
* Candidate Profile: Customer Focus - Does everything through eyes of the customer. Drives Results - Consistently achieves results, even under tough circumstances. Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
What We Offer
We offer a range of benefits to our employees, including:
* A competitive remuneration package.
* Fantastic discounts across the JB Hi-Fi Group.
* Access to exciting career opportunities and comprehensive training and development programs.
* 12 weeks paid parental leave for eligible primary carers.
* An Employee Assistance Program (EAP) providing counselling and wellbeing resources.
* A workplace giving program that supports positive impact in the community.
* A commitment to sustainability, aiming to reach net zero carbon emissions by 2030.