Service manager mental health (bunbury)

About the Role

The Service Manager – Bunbury CSRU plays a critical leadership role in overseeing the delivery of a contemporary, recovery-oriented 15-bed residential mental health service. This service supports adults with complex mental health needs for ******* months.

Service Delivery Program Oversight

• Lead the delivery of a person-centred, recovery-focused program in line with Richmind WA's policies and procedures.
• Ensure service compliance with contractual obligations, clinical guidelines, and licensing requirements.
• Coordinate internal operations to meet service targets, accreditation standards, and client outcomes.
• Implement and lead cultural and organisational change initiatives to improve service delivery.

Team Leadership & People Management

• Provide ongoing leadership, supervision, and performance management for team members.
• Conduct recruitment, onboarding, and professional development activities.
• Support a positive team culture based on collaboration, accountability, and continuous learning.
• Manage employee grievances and disciplinary actions in line with organisational policy.

Stakeholder Relationship Management

• Represent Richmind WA in networks, committees, and working groups.
• Foster internal collaboration with other service managers and organisational departments.

Financial & Administrative Management

• Oversee service budgets, ensure responsible expenditure, and maintain accurate financial records.
• Provide timely reports and updates to senior leadership on service performance, risks, and opportunities.
• Support the development and review of policies, procedures, and work instructions.

Strategic Leadership & Continuous Improvement

• Contribute to the organisation's strategic goals and quality improvement initiatives.
• Support service innovation and best practice through data-driven decision-making and self-audit processes.
• Lead internal projects and participate in organisational planning activities.

About You

Qualifications & Certificates

• Relevant degree in Social Work, Occupational Therapy, Psychology, Nursing or a similar human services field.
• Current National Police Clearance Certificate (no older than six months).
• Valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation).
• Current Working with Children Check.
• Valid Driver's licence.

Skills & Experience

• Minimum 3 years' experience in leading teams within mental health, AOD, or related services.
• Proven experience in program delivery, compliance, and stakeholder relationship management.
• Strong understanding of change management and quality improvement processes.
• Adaptive leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Process-driven, with an understanding of clinical governance.
• Financial literacy and experience managing program budgets.
• High emotional intelligence and resilience.
• Culturally competent and inclusive practice, especially in working with Aboriginal and Torres Strait Islander peoples.
• Alignment with the values and purpose of Richmind WA.

Desirable

• Lived experience of mental health recovery or as family members of people with a lived experience of recovery.
• Positive attitude towards people experiencing mental distress.
• Proactive individual who is enthusiastic and committed to upholding RW values and principles.
• Experience in a clinical setting is highly regarded and beneficial to the role.

Working Hours & Duties

• Full-time Monday to Friday.
• On-call rotation responsibilities every 5–6 weeks.
• On-call swings of 4 or 3 nights.

Benefits

• Excellent work-life balance in a supportive environment.
• Salary packaging up to $18,640, which allows approved expenses to be paid from salary before tax.
• Four weeks annual leave, with an opportunity to purchase additional leave (conditions apply).
• Two additional leave days: Birthday and Wellbeing leave per calendar year.
• Long service leave benefits after 5 years' service.
• Opportunities for learning, development, and advancement.
• Access to LinkedIn Learning.
• Access to Employee Assistance Program (EAP).
• Core Training provided to all employees, staff and volunteers.

Richmind WA reserves the right to close this position prior to the closing date.